CRM & Analytics Specialist Central London | Up to £50,000 + benefits | Hybrid working
What you'll be doing
- Support and maintain an in-house CRM platform
- Troubleshoot bugs, system issues and user queries
- Become a key point of contact for teams across multiple locations
- Improve CRM workflows, forms and customer enquiry processes
- Support integrations, upgrades, testing and data migrations
- Write and run SQL queries
- Monitor and improve data quality
- Support reporting across sales, marketing and operations
- Build and maintain dashboards using Power BI or Tableau
- Analyse enquiry, conversion, customer and revenue performance
- Work closely with CRM, data, commercial and operational teams
What we're looking for
- 3+ years' CRM administration / systems experience
- Good SQL knowledge, ideally able to build queries from scratch
- Experience supporting sales, customer or enquiry-based CRM systems
- Strong Excel and reporting skills
- Experience with Power BI, Tableau or similar
- Confidence troubleshooting system issues
- Excellent communication skills with non-technical users
- A calm, positive approach when working under pressure
Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.
Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role.
Why apply?
You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.
It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial performance and wants to become a key CRM specialist within a growing business.
Salary: Up to £50,000 + benefits
Location: Central London
Working pattern: Full-time, 4 days per week in the office
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CRM & Analytics Specialist in London employer: Zachary Daniels
Zachary Daniels is an exceptional employer, offering a dynamic work environment in Greater London where innovation and creativity thrive. As the Head of Buying & Growth Strategy, you will enjoy a competitive salary, bonuses, and a hybrid working model that promotes work-life balance, alongside ample opportunities for professional growth and development within a rapidly expanding consumer business.
