At a Glance
- Tasks: Manage and grow a vibrant community across social media platforms.
- Company: Fast-growing wellness brand with a passionate community focus.
- Benefits: Up to £42k salary, private healthcare, gym access, and generous holiday.
- Other info: Exciting opportunity to influence brand direction and community initiatives.
- Why this job: Shape the future of a brand while building meaningful relationships.
- Qualifications: 3-5 years in community or social media management.
The predicted salary is between 37800 - 46200 £ per year.
- Community Manager - Wellness
- Location - Lancashire
- Upto £42k
- Pension scheme.
- Private healthcare.
- Annual company performance-based bonus.
- 25 days' holiday plus bank holidays.
- Company events and team activities.
- Employee discount on company products.
- Free on-site gym.
Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart.
The Role
We're looking for a Community Manager who understands that a great community is about much more than responding to comments.
You’ll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business.
Key Responsibilities
- Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on brand way.
- Build genuine relationships with community members and create a sense of belonging around the brand.
- Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
- Develop and deliver community initiatives including live sessions, Q&A, challenges, competitions and seasonal campaigns.
- Support the development and management of the brand's ambassador programme, identifying potential advocates and nurturing long-term relationships.
- Understand how community behaviour differs across platforms including Instagram, Tik Tok, Facebook and other relevant channels.
- Identify conversations, trends and cultural moments that the brand should be part of.
- Monitor community sentiment, conversations and feedback across social and community platforms.
- Identify recurring questions, concerns, opportunities and emerging trends.
- Produce regular community insight reports, turning qualitative feedback into clear and actionable recommendations.
- Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.
About You
- 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
- Proven experience building and managing an engaged online community rather than simply managing social channels.
- Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives.
- Why Apply
- Join a fast-growing wellness and performance brand at an exciting stage of expansion.
- Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows.
- Work closely with senior leadership, Marketing, Content, Creative and Product teams.
- Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight.
- Build and develop ambassador, loyalty and community programmes from the ground up.
- #J-18808-Ljbffr
Community Manager in Lancaster employer: Zachary Daniels
Zachary Daniels is an exceptional employer, offering a dynamic work environment in Greater London where innovation and creativity thrive. As the Head of Buying & Growth Strategy, you will enjoy a competitive salary, bonuses, and a hybrid working model that promotes work-life balance, alongside ample opportunities for professional growth and development within a rapidly expanding consumer business.
