At a Glance
- Tasks: Provide first-line support for core business applications and troubleshoot issues.
- Company: Growing consumer business investing in technology and innovation.
- Benefits: Competitive salary, company pension, employee discounts, and wellbeing perks.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Kickstart your tech career with hands-on experience in a supportive team.
- Qualifications: 1-2 years in Application Support or IT, strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.
What You'll Be Doing
- Provide first-line support across a range of core business applications
- Investigate system, order and inventory-related issues
- Troubleshoot application problems and escalate more complex issues where required
- Maintain support documentation and knowledge articles
Project Support
- Assist with user acceptance testing (UAT) for system changes and enhancements
- Support configuration and implementation activities
- Work alongside third-party technology partners on project delivery
- Keep project plans and support tickets up to date
Continuous Improvement
- Develop expertise across the organisation's application landscape
- Identify recurring issues and recommend improvements
- Help improve support processes and documentation
About You
We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. You'll ideally have experience with:
- 1-2 years' experience within Application Support, IT Support or Business Systems
- Exposure to ERP, CRM or business applications
- Experience supporting ecommerce or customer-facing platforms would be beneficial
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Ability to prioritise multiple tasks in a fast-paced environment
- Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.
Package
- £25,000 - £30,000 depending on experience
- Company pension
- Employee discount
- Additional wellbeing and lifestyle benefits
- Excellent opportunity to develop within a growing technology team
This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. Apply today with your most up-to-date CV!
