At a Glance
- Tasks: Provide top-notch IT support and enhance technology service delivery.
- Company: Fast-growing UK business with a focus on innovation.
- Benefits: Up to £30,000 salary, 25 days holiday, free parking, and birthday off.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on IT operations.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365 and networks.
The predicted salary is between 24000 - 30000 £ per year.
Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst. This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology projects across the company.
In this hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change.
Salary up to £30,000 + 5% performance bonus
- 25 days holiday + 8 bank holidays
- Free parking onsite & free refreshments
- Enhanced maternity & paternity leave
- Birthday off (paid)
Responsibilities:
- Provide first-class IT support, resolving incidents and requests efficiently.
- Deliver proactive technology service delivery across hardware, software, and networks.
- Support and train colleagues in using Microsoft 365, SharePoint, and key business applications.
- Support IT infrastructure, servers, and networking (switches, routers, firewalls).
- Collaborate with external service providers to maintain uptime and service quality.
- Assist in delivering technology and infrastructure improvement projects.
- Uphold IT and data security policies, ensuring compliance and best practice.
Requirements:
- Previous experience in a fast-paced environment delivering IT support and service.
- Strong technical understanding of Microsoft 365, SharePoint, and end-user computing.
- Application support experience (ERP or similar business systems).
- Good understanding of networks and infrastructure fundamentals.
- Aware of IT and cyber security risks and mitigation practices.
- Proactive and customer-focused approach to IT delivery.
This is a fantastic opportunity to join a dynamic, growing business and contribute to the continued evolution of its technology landscape.
IT Service Delivery Analyst (Contract) employer: Zachary Daniels
Join a dynamic and fast-growing UK business as an IT Service Delivery Analyst in Liverpool, where you'll play a pivotal role in enhancing IT operations and supporting innovative technology projects. With a supportive work culture that prioritises employee growth, you will enjoy benefits such as 25 days of holiday, enhanced parental leave, and a paid day off for your birthday, all while working in a collaborative environment that values your contributions to technology change.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst (Contract)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zachary Daniels values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zachary Daniels might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zachary Daniels!
✨Direct Apply to Zachary Daniels
Let's not forget to apply directly through the Zachary Daniels website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst (Contract)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zachary Daniels.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zachary Daniels. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zachary Daniels
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
