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For Companies At a Glance
- Tasks: Manage customer queries and complaints with care and professionalism.
- Company: Join a nationally recognised employer known for its supportive culture.
- Benefits: Enjoy hybrid working, full training, and genuine progression opportunities.
- Why this job: Be part of a high-performing team that values employee wellbeing and development.
- Qualifications: Experience in customer service or complaint handling is essential.
- Other info: Rotational shifts include weekends, with a weekday off every four weeks.
The predicted salary is between 26000 - 28000 £ per year.
Location: Northampton (office-based during probation, hybrid thereafter)
Salary: £26,000 - £28,000 + benefits
Contract: Full-time, permanent
Shifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)
This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team. Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.
Why Apply?
- Opportunity to join a respected employer with genuine progression prospects
- Supportive team culture and a focus on employee wellbeing
- Full training provided with ongoing development opportunities
- Hybrid working is available after probation
The Role
As a Customer Service Advisor, you will manage a wide range of complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.
Key responsibilities include:
- Handling inbound customer calls and queries across multiple channels
- Investigating issues thoroughly and offering fair, tailored resolutions
- Liaising with internal teams, including legal, logistics, and finance
- Supporting ombudsman or media-related casework as needed
- Keeping detailed and accurate records of customer interactions
- Identifying trends and contributing to service improvements
Ideal Candidate
- Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)
- Excellent communication and listening skills
- Strong emotional intelligence and a calm, methodical approach
- Able to navigate sensitive situations confidently
- Detail-oriented with strong time management and organisational skills
- Comfortable using internal systems and working across teams
Hybrid Customer Service Advisor (Northampton) employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor (Northampton)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and complaints. Understanding the types of issues you might encounter will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your emotional intelligence by preparing examples of how you've handled sensitive situations in the past. This will highlight your ability to remain calm and professional under pressure, which is crucial for this role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission will demonstrate your genuine interest in the role and the organisation.
✨Tip Number 4
Practice active listening techniques. During the interview, make sure to listen carefully to questions and respond thoughtfully, as this reflects the skills you'll need to excel in the customer service environment.
We think you need these skills to ace Hybrid Customer Service Advisor (Northampton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, complaint handling, or support roles. Use specific examples that demonstrate your skills in managing complex queries and resolving issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and resilience. Mention how your background aligns with the role and express your enthusiasm for joining a supportive team culture focused on employee wellbeing.
Highlight Key Skills: In your application, emphasise your excellent communication and listening skills, as well as your emotional intelligence. Provide examples of how you've navigated sensitive situations confidently in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or complaint handling. Highlight specific examples where you successfully resolved issues, demonstrating your empathy and resilience.
✨Demonstrate Emotional Intelligence
During the interview, showcase your ability to handle sensitive situations with care. Use examples that illustrate your calm and methodical approach when dealing with difficult customers.
✨Familiarise Yourself with the Company
Research the company’s values and customer service philosophy. Understanding their approach will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer scenarios. Practice articulating your thought process and the steps you would take to resolve issues effectively.
