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- Tasks: Lead the digital experience strategy for a top multichannel retailer.
- Company: Join a high-growth business focused on enhancing customer experiences.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days holiday, and a pension contribution.
- Why this job: Be part of a dynamic team driving measurable success in digital retail.
- Qualifications: 5+ years in digital experience leadership, especially in retail or DTC environments.
- Other info: Ideal for innovative leaders passionate about customer-centric design.
The predicted salary is between 48000 - 64000 £ per year.
This range is provided by Zachary Daniels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Head of Digital Experience | Up To £80k Basic | Hybrid | High Growth | 25 Days Holiday Increasing With Service | Pension Contribution 4%
Zachary Daniels Recruitment are delighted to be partnered with this brilliant business in the key recruitment of a Head of Digital Experience.
This pivotal role will see you take charge of the digital experience at a leading multichannel retailer, on an exciting growth journey. Reporting into the Director, this role is perfect for someone with a background in digital and omnichannel retail. The primary responsibility will be to enhance business performance through improving conversion rates, basket value, and customer retention across the website, app, and other customer-facing platforms. The ideal candidate will thrive in a fast-paced, results-oriented environment, using both data and qualitative insights to craft intuitive, customer-centric product designs that drive measurable success.
Key Responsibilities
- Strategic Vision for Digital Experience : Lead the development and execution of the digital experience strategy for the website and app, ensuring alignment with overall business goals. The focus will be on designing intuitive user journeys, creating value-added features, and enhancing customer satisfaction, all while reinforcing the company’s core values across digital touchpoints.
- Overseeing User Experience : Take ownership of the UX function, guiding the team to base design decisions on data-driven insights. This will include customer journey analysis, usability testing, market research, and competitive benchmarking to ensure the design approach is both user-focused and evidence-based.
- Collaboration with Key Stakeholders : Work closely with the Head of Digital Trading and the Head of Digital Marketing to optimise the performance of digital channels. You will help manage resources and drive adjustments to strategy, while also serving as a key contributor to the Senior Management Team, advocating for the digital channels and guiding the company’s broader digital strategy.
- Cross-Departmental Engagement : Partner with other business units to improve customer retention, optimise the website and app, and build a robust toolkit for the platform. A strong advocate for the customer, this role ensures that all teams remain aligned with a unified customer-first approach.
Minimum Qualifications
- At least 5 years track record in a leadership role within digital experience, specifically in retail or direct-to-consumer environments, confident across websites, apps, and other customer-facing digital platforms.
- Familiarity with agile methodologies and the product management process, particularly in relation to e-commerce platforms.
- Proven success in leading digital design initiatives, with a deep understanding of how to apply brand visual identity throughout the customer journey and deliver campaigns that have a tangible impact on business results.
This position requires an innovative and strategic leader who is passionate about enhancing digital experiences. The ideal candidate will have a results-driven mindset, a flair for problem-solving, and the ability to collaborate effectively across various teams within a dynamic organisation.
Job Details
- Seniority level : Director
- Employment type : Full-time
- Job function : Sales, Marketing, and Product Management
- Industries : Retail Apparel and Fashion and Retail
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Head of Digital Experience employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Experience
✨Tip Number 1
Make sure to showcase your leadership experience in digital experience roles. Highlight specific projects where you improved conversion rates or customer retention, as this will resonate with the responsibilities of the Head of Digital Experience.
✨Tip Number 2
Familiarize yourself with the latest trends in omnichannel retail and digital experience strategies. Being able to discuss current industry practices and how they can be applied to enhance customer satisfaction will set you apart during discussions.
✨Tip Number 3
Prepare to discuss your experience with data-driven design decisions. Be ready to provide examples of how you've used customer journey analysis and usability testing to inform your design choices in previous roles.
✨Tip Number 4
Network with professionals in the retail and digital experience sectors. Engaging with others in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Head of Digital Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital experience and omnichannel retail. Focus on specific achievements that demonstrate your ability to enhance conversion rates, customer retention, and overall business performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing digital experiences. Discuss how your strategic vision aligns with the company's goals and provide examples of how you've successfully led digital design initiatives in the past.
Showcase Data-Driven Insights: When detailing your previous roles, emphasize your use of data and qualitative insights to inform design decisions. Highlight any experience you have with customer journey analysis, usability testing, and market research.
Prepare for Interviews: Be ready to discuss your leadership style and how you collaborate with cross-departmental teams. Prepare examples of how you've driven digital strategies and improved customer satisfaction in previous positions.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Strategic Vision
Be prepared to discuss your vision for enhancing digital experiences. Highlight specific strategies you've implemented in previous roles that align with the company's goals, focusing on user journeys and customer satisfaction.
✨Demonstrate Data-Driven Decision Making
Emphasize your experience with data analysis and how it has informed your design decisions. Be ready to share examples of how you've used customer insights and usability testing to improve conversion rates and customer retention.
✨Highlight Cross-Departmental Collaboration
Discuss your experience working with various teams, such as marketing and trading, to optimize digital channels. Provide examples of successful collaborations that led to improved performance and alignment with a customer-first approach.
✨Prepare for Agile Methodology Questions
Since familiarity with agile methodologies is crucial, be ready to explain how you've applied these principles in your past roles. Share specific instances where agile practices have led to successful product management and enhanced digital experiences.
