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- Tasks: Lead and transform a multi-million-pound telesales operation in a dynamic environment.
- Company: Established organisation with ambitious growth plans and a focus on customer outcomes.
- Benefits: Competitive salary, bonus structure, healthcare, car allowance, and generous holiday.
- Other info: Opportunity to influence strategy and work closely with senior leadership.
- Why this job: Shape the future of sales while driving performance and inspiring high-performing teams.
- Qualifications: Proven sales leadership experience in FCA-regulated environments and strong telesales background.
The predicted salary is between 100000 - 100000 ÂŁ per year.
We're partnering with an organisation seeking a commercially driven, data-led sales leader to transform and scale their sales operation. This is a rare opportunity to build on strong foundations, bring fresh ideas, and shape the future of a business with a clear vision and purpose. You’ll take full ownership of a multi-million-pound telesales function, leading inbound and outbound teams while driving performance, efficiency, and customer outcomes in a highly regulated (FCA) environment. This role goes beyond 'business as usual' you'll unify systems, optimise performance, and build a best-in‑class telephony sales engine.
Key Responsibilities
- Provide leadership to managers and diverse professional teams across distinct sales units.
- Identify opportunities and develop plans to capitalise on them.
- Evaluate current sales systems and lead the migration to a unified platform to establish a common way of working.
- Identify pipeline issues and devise strategies to win market share from key competitors, along with building a best‑in‑class inbound and outbound sales teams.
- Partner with Marketing to optimise lead quality and reduce Cost Per Acquisition (CPA), and with Product to refine features and differentiation and ops to improve the internal sales systems and tools.
- Oversee a high‑volume sales cycle where 'speed to lead' is critical, along with developing an efficient outbound sales operation of qualified leads.
- Ensure every interaction meets the highest calibre of quality and adheres to FCA/FPCOB standards.
- Develop and implement the telesales strategy (inbound + outbound) aligned with the overall prepaid funeral plans business objectives.
- Set clear KPIs and performance standards covering call answer rate, speed‑to‑lead, lead‑to‑sale conversion, average revenue per sale, and cost per acquisition.
- Use data to monitor daily, weekly and monthly performance, identifying trends and implementing improvements to drive efficiency and sales effectiveness.
- Recruit, develop and retain a high‑performing telesales team, including building future team capacity in line with revenue growth.
- Coach and empower team leaders to be strong people managers and commercial drivers.
- Drive a positive, high‑performance culture focused on accountability, recognition and continuous improvement.
- Partner with Marketing to optimise lead flow, lead quality and campaign effectiveness.
- Provide regular performance updates, insight and forecasts to senior leadership, highlighting risks, opportunities and future investment needs.
- Champion the effective use of sales technology, dashboards and analytics to improve speed‑to‑lead, conversion and customer experience.
- Identify and implement new tools, automations and best practices to improve productivity and sales performance.
What We're Looking For
- Current Head of Sales / Senior Sales Leader within an FCA-regulated business (essential)
- Strong background in telesales / call centre environments
- Proven success delivering multi‑million‑pound revenue targets
- Deep understanding of sales metrics (conversion, CPA, speed‑to‑lead, QA)
- A resilient, driven, detail‑oriented leader who thrives in fast‑paced environments
- Someone who brings energy, new ideas, and a solution‑focused mindset
- A leader who can scale, optimise, and inspire teams to exceed targets
Why Join?
- Join a stable, established organisation with ambitious growth plans
- Opportunity to shape and modernise a key revenue function
- Be part of a business that genuinely values customer outcomes and ethics
- Work closely with senior leadership to influence strategy
Package & Benefits
- Salary up to ÂŁ100,000
- Bonus structure: 10% company bonus, Up to 20% performance bonus
- Bupa family healthcare
- Car allowance
- 25 days holiday + bank holidays
- Full‑time office‑based (Mon‑Fri, 9am‑5pm)
Ready to Lead the Next Phase of Growth? If you’re a hands‑on, commercially astute sales leader with FCA experience and a passion for building high‑performing teams, we’d love to hear from you.
Head of Sales in England employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales in England
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. You never know who might have the inside scoop on that Head of Sales role you’re eyeing.
✨Tip Number 2
Prepare for those interviews by researching the company’s sales strategies and recent achievements. Show them you’re not just another candidate; you’re the one who can take their sales to the next level!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you’ve driven performance and efficiency in previous roles. Use data to back up your claims – numbers speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Sales in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Sales role. Highlight your experience in FCA-regulated environments and showcase your success in leading telesales teams. We want to see how you've driven performance and achieved revenue targets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your vision for transforming sales operations and how you plan to inspire and lead teams. Keep it engaging and relevant!
Showcase Your Data Skills: Since this role is data-led, make sure to highlight your experience with sales metrics and analytics. We’re keen to see how you’ve used data to drive efficiency and improve customer outcomes in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Zachary Daniels
✨Know Your Numbers
As a Head of Sales, you'll need to be data-driven. Brush up on key sales metrics like conversion rates, CPA, and speed-to-lead. Be ready to discuss how you've used these metrics in past roles to drive performance and efficiency.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of examples where you've successfully led diverse teams, coached managers, and fostered a high-performance culture. Highlight how you empower your team to exceed targets.
✨Understand the FCA Landscape
Since this role is FCA-regulated, make sure you’re familiar with relevant compliance standards. Be prepared to discuss how you've navigated regulatory environments in previous positions and how you ensure adherence to quality standards.
✨Bring Fresh Ideas
This position calls for innovation. Think about strategies you've implemented to optimise sales operations or improve lead quality. Be ready to share your vision for transforming their telesales function and how you plan to unify systems.