Head of Operations
£90,000 + bonus + package | Nationally Mobile | London & Northern England
Zachary Daniels is proud to be partnering with a high-profile, fast-paced hospitality business to appoint a Head of Operations to lead a significant multi-site operation across the UK.
This is a fantastic opportunity for an ambitious Regional Manager / Senior Regional Manager who is ready to step up and take genuine ownership of a business unit.
As Head of Operations, you will have full P&L ownership, lead a team of Area Managers and be responsible for driving performance, people, service and standards across a substantial portfolio of high street locations.
The Opportunity
Reporting into the senior leadership team, the Head of Operations will take overall accountability for the performance of the estate, leading through a team of experienced Area Managers.
You'll be the person setting the pace - creating a culture where exceptional service, operational excellence and commercial performance go hand in hand.
Your remit will include:
Full P&L ownership, driving sales, profitability and sustainable growth.
Leading and developing a team of Area Managers, ensuring they are highly engaged, commercially focused and delivering through their teams.
Setting and maintaining exceptionally high operational and service standards across the estate.
Creating a genuinely customer-first culture where service is at the heart of the operation.
Driving performance across a large, geographically dispersed portfolio.
Using commercial insight and data to identify opportunities, improve performance and maximise profitability.
Building a strong succession pipeline and developing high-performing leadership teams.
Working closely with the wider leadership team to influence strategy and deliver the company's growth agenda.
About You
We're looking for an inspirational multi-site hospitality leader who is commercially sharp, operationally obsessed and passionate about people.
You'll ideally be operating at Regional Manager or Senior Regional Manager level within a branded hospitality environment - restaurants, coffee, QSR or another high-volume customer-facing concept.
You'll bring:
Proven experience leading large, multi-site teams th...
Head of Operations in East Kilbride employer: Zachary Daniels
Zachary Daniels is an exceptional employer, offering a dynamic work environment in Greater London where innovation and creativity thrive. As the Head of Buying & Growth Strategy, you will enjoy a competitive salary, bonuses, and a hybrid working model that promotes work-life balance, alongside ample opportunities for professional growth and development within a rapidly expanding consumer business.
