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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer satisfaction and efficient order management.
- Company: Join a growing international brand with a family feel and vibrant office culture.
- Benefits: Enjoy a collaborative work environment and opportunities for professional development.
- Why this job: Be part of a dynamic team focused on improving customer experiences and operational excellence.
- Qualifications: Experience in team management, B2B businesses, and familiarity with Salesforce systems required.
- Other info: This role offers a chance to make a real impact in a supportive and innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Zachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong focus on collaboration internally and externally. Working close with Demand Planning, Finance and Logistics this role is key in maintaining long standing relationships whilst also ensuring new clients have the best possible experience to become repeat customers. Responsibilities: The scope of responsibilities is wide ranging from the customer interface at the point of entry and to organizational, structural, processes and systems management. Oversee and nurture relationships with key strategic partners across the globe. Bring improvement through organizing responsibilities, development, training, support and process improvements Increase productivity – reduce non added value activities to re-deployed to added value activities Review escalations from external customers to the customer service team and recommend improvements. Assist the Local Operations Manager in fostering productive work environments. Set standards of excellence and provide guida…
Customer Service and Operations Manager employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Manager
✨Tip Number 1
Familiarize yourself with the company's values and culture. Since this role emphasizes a family feel and a strong office culture, showing that you align with these values during your interactions can set you apart.
✨Tip Number 2
Highlight your experience in managing teams and driving process improvements. Be ready to discuss specific examples of how you've increased productivity and reduced non-value-added activities in previous roles.
✨Tip Number 3
Prepare to demonstrate your understanding of Salesforce systems. Since this role involves working with such systems, showcasing your proficiency can give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company’s operations and team dynamics can help you tailor your approach and show genuine interest in the role.
We think you need these skills to ace Customer Service and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations management. Emphasize your ability to manage teams, improve processes, and maintain client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous positions.
Showcase Relevant Skills: Highlight your experience with Salesforce systems and B2B businesses. Mention any specific achievements related to productivity improvements or successful project management.
Demonstrate Cultural Fit: Research the company's culture and values. In your application, convey how your personal values align with theirs, especially regarding teamwork and adaptability in a changing environment.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Leadership Skills
As a Customer Service and Operations Manager, you'll be leading a growing team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially during times of change.
✨Demonstrate Your Problem-Solving Abilities
This role requires you to handle escalations and recommend improvements. Think of specific instances where you've resolved customer issues or improved processes, and be ready to share these stories during the interview.
✨Highlight Your Collaborative Experience
Collaboration is key in this position. Prepare to talk about how you've worked with different departments like Demand Planning, Finance, and Logistics to achieve common goals and improve customer satisfaction.
✨Familiarize Yourself with Relevant Tools
Since experience with Salesforce systems is mentioned, make sure you're comfortable discussing your proficiency with such tools. If you have experience with similar systems, be ready to explain how they helped you manage operations effectively.
