At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service in a fast-paced environment.
- Company: Exciting fashion brand with a focus on customer experience and growth.
- Benefits: Hybrid working, 20 days holiday plus birthday off, and volunteer days.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a growing e-commerce business.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 30000 € per year.
We are currently recruiting on behalf of a fast‑growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e‑commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first‑class service and maintaining excellent customer satisfaction and Trustpilot reviews.
Key Responsibilities
- Managing all customer email enquiries in a professional and timely manner
- Handling refunds, returns and exchanges efficiently
- Resolving customer complaints with empathy and a solution‑focused approach
- Responding to delivery and order tracking enquiries
- Supporting customers throughout their full online purchasing journey
- Maintaining and improving customer satisfaction and Trustpilot ratings
- Liaising with internal teams and couriers to resolve customer issues quickly
- Updating customer records accurately across internal systems
- Identifying recurring customer issues and suggesting process improvements
- Ensuring all SLAs and response time targets are consistently achieved
- Providing a personalised and positive customer experience with every interaction
- Supporting during peak trading periods and product launches
Skills Required
- Previous experience within a customer service role
- Experience working within an e‑commerce environment would be advantageous
- Confident handling high volumes of customer enquiries
- Excellent written communication skills and attention to detail
- Experience using Shopify
- Experience using Gorgias is highly desirable, although not essential
- Strong problem‑solving skills and the ability to remain calm under pressure
- A proactive and positive attitude with a genuine passion for customer experience
Benefits
- Hybrid working – 3 days working from home
- 20 days holiday + birthday off + bank holidays
- NEST pension scheme
- Volunteer days
- Opportunity to join a growing brand with ambitious expansion plans
- Supportive and collaborative team environment
This is a fantastic opportunity for a customer‑focused professional looking to join a brand that is truly going places and make a real impact within a growing business.
Customer Care Advisor employer: Zachary Daniels
Join a dynamic and fast-growing fashion brand in the heart of Manchester City Centre as a Customer Care Advisor, where your contributions will directly enhance customer satisfaction and drive the company's ambitious expansion plans. Enjoy a supportive and collaborative work culture with hybrid working options, generous holiday allowances, and opportunities for personal growth within a thriving e-commerce environment. This is not just a job; it's a chance to be part of a team that values your input and is committed to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your previous experience in customer service and any e-commerce work you've done. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and professional. Use proper grammar and spelling, and keep it concise. We love a well-structured application that reflects your attention to detail!
Demonstrate Your Problem-Solving Ability:In your application, share examples of how you've resolved customer issues in the past. We’re looking for candidates who can stay calm under pressure and find solutions quickly. Show us how you’ve made a positive impact on customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Zachary Daniels
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've successfully handled customer enquiries or resolved complaints. Highlight your problem-solving skills and how you maintained a positive customer experience, especially under pressure.
✨Familiarise Yourself with Tools
If you have experience with Shopify or Gorgias, be ready to discuss it. If not, take some time to learn the basics of these platforms. Being able to talk about how you would use these tools in your role can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure customer satisfaction, or what challenges the company is currently facing. This shows that you’re engaged and thinking about how you can contribute.
