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- Tasks: Lead the development of a world-class CRM ecosystem and optimise customer data integration.
- Company: Join a globally recognised luxury retailer at their prestigious Bond Street headquarters.
- Benefits: Enjoy a competitive salary, generous holiday, private healthcare, and wellbeing support.
- Other info: Collaborative role with excellent career growth opportunities in a dynamic luxury brand.
- Why this job: Shape personalised customer experiences using cutting-edge technology in a luxury environment.
- Qualifications: 3-5 years in CRM systems with strong technical skills in Excel and SQL.
The predicted salary is between 40000 - 45000 £ per year.
An exceptional opportunity has arisen to join a globally recognised luxury retailer at their prestigious Bond Street headquarters. We are seeking a technically accomplished CRM Systems & Integration Specialist to play a pivotal role in shaping and maintaining a world-class customer data ecosystem. This position sits at the intersection of data, technology, and client experience, ensuring every interaction reflects the brand's commitment to excellence, discretion, and personalisation.
Working closely with CRM, Digital, and Sales teams, you will be responsible for building and optimising the systems that power a seamless, omnichannel customer journey.
The Role:- Lead the technical configuration and ongoing development of the CRM ecosystem
- Ensure seamless data integration across all customer touchpoints (web, email, social, and in-store)
- Maintain exceptional data quality, governance, and GDPR compliance
- Build advanced segmentation, automation, and lifecycle triggers to support personalised marketing
- Develop reporting frameworks and dashboards to support commercial decision-making
- Troubleshoot system issues, integrations, and data flows across platforms
- Collaborate closely with Sales, CRM, and Digital teams to enhance customer insight and engagement
- Support a refined, human approach to automation, aligned with luxury service standards
- 3-5 years' experience in CRM systems, marketing technology, or data-focused roles
- Strong technical capability, including Excel (essential) and working knowledge of SQL, HTML/CSS
- Experience with CRM and marketing platforms (e.g. Salesforce, HubSpot, Klaviyo, Shopify)
- Proven ability to manage integrations, data flows, and system architecture
- Analytical mindset with a strong focus on data quality and performance
- Understanding of omnichannel customer journeys and digital ecosystems
- Highly organised, detail-oriented, and collaborative in approach
- Competitive salary
- 26 days holiday + bank holidays
- 6% company pension contribution
- Private healthcare (after 6 months)
- Bonus paid 3 times per year
- Wellbeing support
- Death in service (2.5x salary)
This is a rare opportunity to join a heritage luxury brand, where technology and data are used to enhance - not replace - exceptional, personalised customer experiences.
CRM Systems & Integration Specialist employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems & Integration Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your CRM projects and achievements. This is a great way to demonstrate your technical capabilities and stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM systems. Be ready to discuss how your experience aligns with their needs and how you can contribute to enhancing their customer data ecosystem.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Systems & Integration Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Systems & Integration Specialist. Highlight your experience with CRM systems, data integration, and any relevant technical skills like SQL or Excel. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our commitment to excellence and personalisation. Let us know what excites you about working in a luxury retail environment.
Showcase Your Technical Skills: Since this role is all about tech, don’t shy away from showcasing your technical capabilities. Mention specific tools and platforms you've worked with, like Salesforce or HubSpot, and any projects where you’ve optimised customer journeys or data flows. We love seeing real examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Zachary Daniels
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems mentioned in the job description, like Salesforce or HubSpot. Familiarise yourself with their features and how they integrate with other platforms, as this will show your technical capability and readiness to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data to drive decisions in previous roles. Bring along any reports or dashboards you've created that demonstrate your analytical mindset and focus on data quality. This will highlight your ability to maintain exceptional data governance.
✨Understand Omnichannel Customer Journeys
Brush up on the concept of omnichannel customer experiences. Be ready to explain how you’ve contributed to creating seamless customer journeys in past positions. This will show that you understand the importance of integrating various touchpoints effectively.
✨Collaborate and Communicate
Since this role involves working closely with different teams, think of examples where you’ve successfully collaborated with others. Highlight your communication skills and how you’ve enhanced customer insights through teamwork. This will demonstrate your fit for a collaborative environment.