Concession Manager

Concession Manager – New Luxury Watch & Jewellery Concession, Selfridges London

Location: The Wonder Room, Selfridges, London
Position: Concession Manager
Salary: Up to £70,000 (OTE)

A new and prestigious luxury watch and jewellery house is opening an exclusive concession in The Wonder Room at Selfridges London – and we are seeking an experienced Concession Manager to lead this exciting new venture.

This is a unique opportunity to represent one of the world\’s most respected names in luxury horology, overseeing daily operations and delivering an exceptional client experience in one of the most renowned retail spaces in the world.

Key Responsibilities:

• Lead, inspire, and develop a high-performing sales team to exceed targets and KPIs.

• Manage all aspects of concession performance, from operations and visual standards to client experience.

• Build strong relationships with Selfridges management, the Personal Shopping and VIP teams, and wider store partners.

• Maintain excellence in clienteling and brand presentation within the concession environment.

• Oversee stock management, reporting, and adherence to brand standards.

About You:

• Proven experience as a Concession Manager or Department Manager within a luxury department store environment (e.g., Selfridges, Harrods, Harvey Nichols).

• Confident managing multiple stakeholders and navigating the challenges of a shared retail environment.

• Passionate about luxury retail, client experience, and team development.

• Results-driven, commercially astute, and impeccably presented.

This is a rare opportunity to join a world-leading luxury brand at a defining moment in its UK retail presence.

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