At a Glance
- Tasks: Lead CRM systems development and ensure seamless data integration for a luxury retailer.
- Company: Globally recognised luxury retailer based in Bond Street, London.
- Benefits: Competitive salary, 26 days holiday, private healthcare, and bonus opportunities.
- Other info: Collaborative environment with a focus on data quality and customer engagement.
- Why this job: Join a heritage brand where tech enhances personalised customer experiences.
- Qualifications: 3-5 years in CRM systems with strong technical skills in Excel and SQL.
The predicted salary is between 40000 - 45000 € per year.
An exceptional opportunity has arisen to join a globally recognised luxury retailer at their prestigious Bond Street headquarters. We are seeking a technically accomplished CRM Systems & Integration Specialist to play a pivotal role in shaping and maintaining a world-class customer data ecosystem. This position sits at the intersection of data, technology, and client experience, ensuring every interaction reflects the brand's commitment to excellence, discretion, and personalisation.
Working closely with CRM, Digital, and Sales teams, you will be responsible for building and optimising the systems that power a seamless, omnichannel customer journey.
The Role:- Lead the technical configuration and ongoing development of the CRM ecosystem
- Ensure seamless data integration across all customer touchpoints (web, email, social, and in-store)
- Maintain exceptional data quality, governance, and GDPR compliance
- Build advanced segmentation, automation, and lifecycle triggers to support personalised marketing
- Develop reporting frameworks and dashboards to support commercial decision-making
- Troubleshoot system issues, integrations, and data flows across platforms
- Collaborate closely with Sales, CRM, and Digital teams to enhance customer insight and engagement
- Support a refined, human approach to automation, aligned with luxury service standards
- 3-5 years' experience in CRM systems, marketing technology, or data-focused roles
- Strong technical capability, including Excel (essential) and working knowledge of SQL, HTML/CSS
- Experience with CRM and marketing platforms (e.g. Salesforce, HubSpot, Klaviyo, Shopify)
- Proven ability to manage integrations, data flows, and system architecture
- Analytical mindset with a strong focus on data quality and performance
- Understanding of omnichannel customer journeys and digital ecosystems
- Highly organised, detail-oriented, and collaborative in approach
- Competitive salary
- 26 days holiday + bank holidays
- 6% company pension contribution
- Private healthcare (after 6 months)
- Bonus paid 3 times per year
- Wellbeing support
- Death in service (2.5x salary)
This is a rare opportunity to join a heritage luxury brand, where technology and data are used to enhance - not replace - exceptional, personalised customer experiences.
CRM Systems & Integration Specialist in City of London employer: Zachary Daniels
Join a prestigious luxury retailer at their Bond Street headquarters, where you will be part of a dynamic team dedicated to delivering exceptional customer experiences through innovative CRM solutions. With a strong focus on employee growth, the company offers competitive salaries, generous holiday allowances, and comprehensive benefits, including private healthcare and wellbeing support. Embrace the opportunity to work in a collaborative environment that values technology as a means to enhance personalisation and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Systems & Integration Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CRM systems and integrations. This will give you an edge during interviews and show that you’re not just all talk.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how your technical skills and experience align with the role of a CRM Systems & Integration Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace CRM Systems & Integration Specialist in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Systems & Integration Specialist. Highlight your experience with CRM systems, data integration, and any relevant technical skills like SQL or Excel. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our luxury brand. Be sure to mention your understanding of omnichannel customer journeys and how you can enhance client experiences.
Showcase Your Technical Skills:Since this role is all about tech, don’t hold back on showcasing your technical capabilities. Whether it's your experience with Salesforce, Klaviyo, or your knack for troubleshooting system issues, let us know how you can help maintain our world-class customer data ecosystem.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Zachary Daniels
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems mentioned in the job description, like Salesforce or HubSpot. Brush up on their features and how they integrate with other platforms, as this will show your technical capability and readiness to hit the ground running.
✨Showcase Your Data Skills
Prepare to discuss your experience with data quality and governance. Bring examples of how you've maintained data integrity in past roles, and be ready to explain your analytical mindset, especially when it comes to segmentation and reporting frameworks.
✨Understand Omnichannel Strategies
Familiarise yourself with omnichannel customer journeys and how they enhance client experiences. Be prepared to share insights on how you’ve contributed to seamless integrations across various customer touchpoints in previous positions.
✨Collaborative Mindset is Key
This role requires working closely with different teams, so highlight your collaborative experiences. Think of specific instances where you’ve successfully partnered with sales or digital teams to improve customer engagement and insight.
