At a Glance
- Tasks: Lead and develop operations for a fast-growing e-commerce business.
- Company: Dynamic online retail company with ambitious growth plans.
- Benefits: Competitive salary, 28 days holiday plus birthday off, and a friendly work environment.
- Other info: Monday to Friday hours with opportunities for career advancement.
- Why this job: Make a real impact in a growing business and shape operational strategy.
- Qualifications: Experience in e-commerce operations and strong leadership skills.
The predicted salary is between 70000 - 88000 € per year.
A fast-growing online retail business operating across multiple brands, with ambitious plans to become a market leader in our sector. To support our continued growth, we are looking for an experienced and commercially minded Head of Operations to lead and develop our operational function.
This is a hands-on leadership role where you will oversee fulfilment, production, and third-party logistics operations, helping to drive performance, scalability, and continuous improvement across the business.
The Role
- Lead and develop the Operations team, creating a high-performance and customer-focused culture
- Work closely with the leadership team to support and deliver the wider business strategy
- Oversee all fulfilment operations including goods intake, inventory management, kitting, pick & pack, and dispatch
- Manage on-demand production operations to ensure quality, efficiency, and service excellence
- Identify and implement scalable process improvements, systems, and automation opportunities
- Improve communication and collaboration across departments and external partners
- Take ownership of operational budgets and P&L performance, ensuring strong cost control and productivity
- Make key decisions around operational investment, resources, and equipment
- Build strong relationships with suppliers, logistics providers, and key stakeholders
- Analyse operational performance and present insights, results, and future initiatives to the wider business
About You
We are looking for an experienced operational leader who thrives in a fast-paced e-commerce environment and enjoys building efficient, scalable operations. You will ideally have:
- Significant experience leading operations within an e-commerce or multi-channel retail environment
- Strong knowledge of order fulfilment, warehousing, logistics, and operational best practice
- Experience managing or working with international fulfilment or 3PL partners
- Strong commercial awareness with the ability to balance operational performance and customer experience
- Excellent leadership skills with the ability to motivate, engage, and develop teams
- A proactive and solutions-focused mindset with a passion for continuous improvement
- Strong understanding of operational systems, technology, and process optimisation
- Excellent organisational and project management skills with strong attention to detail
What's On Offer
- Salary: £70,000-£88,000
- 28 days holiday plus your birthday off
- Additional holiday entitlement with long service
- Friendly and collaborative working environment
- Monday to Friday working pattern (8am - 4pm)
- Opportunity to play a key role in a growing and ambitious business
This is an excellent opportunity for a driven operational leader looking to make a real impact within a growing business where your ideas, leadership, and expertise will directly influence future success.
Locations
Head of Operations in Cheshire, Crewe employer: Zachary Daniels
Join a fast-growing online retail business in Crewe, where you will lead a dynamic operations team in a collaborative and friendly environment. With competitive salary packages, generous holiday allowances, and a focus on employee development, this role offers the chance to make a significant impact while enjoying a balanced work-life schedule. Embrace the opportunity to shape operational strategies and drive continuous improvement in a company that values your expertise and innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Cheshire, Crewe
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s operations and recent news. Show them you’re not just another candidate; you’re genuinely interested in how they run their business and how you can contribute.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've improved operations or led teams in the past. This will help you stand out as a strong candidate for the Head of Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations in Cheshire, Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your experience in e-commerce, logistics, and team leadership to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operations and how your background makes you the ideal candidate for our fast-paced environment.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Quantify your achievements in previous roles to demonstrate how you’ve driven performance and improvements in operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zachary Daniels
✨Know Your Numbers
As a Head of Operations, you'll need to demonstrate your understanding of operational budgets and P&L performance. Brush up on key metrics related to fulfilment, logistics, and inventory management. Be ready to discuss how you've improved these areas in past roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight how you've motivated and developed teams. Prepare to share specific instances where your leadership made a tangible difference in team performance or customer satisfaction.
✨Be Solutions-Focused
With a proactive mindset being essential, come prepared with examples of challenges you've faced in operations and the innovative solutions you implemented. This will show your potential employer that you're not just a problem-solver but also someone who drives continuous improvement.
✨Understand the Business Strategy
Familiarise yourself with the company's mission and growth plans. Be ready to discuss how your operational strategies can align with their business objectives. Showing that you understand their vision will set you apart as a candidate who is genuinely interested in contributing to their success.
