At a Glance
- Tasks: Lead retail operations, drive performance, and shape the future of our retail business.
- Company: St. Rocco's Hospice, making a real difference in people's lives through retail.
- Benefits: Competitive salary, collaborative culture, and the chance to make a meaningful impact.
- Other info: Join a team focused on compassion, innovation, and community growth.
- Why this job: Combine your retail expertise with purpose, supporting hospice care for local families.
- Qualifications: Proven retail leadership experience and strong commercial awareness.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Retail Operations Manager
Location: Warrington, Cheshire Reports to: Director of Commercial Development About St.
Rocco's Hospice, every purchase made in one of our shops helps provide specialist care and support for people with life-limiting illnesses and their families.
Our retail operation plays a vital role in funding this care, and we're looking for an experienced Retail Operations Manager to help take it to the next level.
This is an exciting opportunity to lead an established multi-site retail business while driving future growth through new store openings, commercial innovation and operational excellence.
The Opportunity As Retail Operations Manager, you'll lead the day-to-day performance of our retail estate, working closely with the Retail Area Manager and the E-Commerce, Logistics & New Goods Manager to ensure every shop delivers an outstanding customer experience whilst achieving ambitious commercial targets.
This is far more than an operational management role.
You'll be instrumental in shaping the future of our retail business-identifying opportunities for expansion, managing property and lease negotiations, improving profitability and helping deliver our long-term commercial strategy.
You'll also be a key member of our Extended Strategic Leadership Group, contributing to wider organisational priorities and helping create a positive, collaborative culture across the hospice.
What You'll Be Doing Leading Retail Performance Drive the commercial and operational performance of our retail estate and warehouse.
Lead and develop our senior retail management team to achieve outstanding results.
Monitor KPIs, analyse performance and implement improvement plans.
Manage retail budgets and financial performance.
Deliver commercial initiatives that increase sales, donations and customer footfall.
Ensure compliance with health & safety, trading standards and organisational policies.
Developing Great People Inspire, coach and develop managers and teams across the retail network.
Support recruitment, induction and ongoing development of staff and volunteers.
Conduct regular performance reviews and provide coaching to maximise potential.
Driving Commercial Excellence Improve stock flow, pricing strategies and merchandising standards.
Work collaboratively with fundraising and communications teams on seasonal campaigns and promotions.
Ensure every shop consistently reflects the St.
Rocco's brand and delivers an exceptional customer experience.
Supporting Future Growth Identify and evaluate opportunities for new shop locations.
Produce business cases, financial forecasts and feasibility studies.
Oversee shop fit-outs, refurbishments and relocations in partnership with internal and external stakeholders.
Maintain oversight of the retail property portfolio.
About You You'll be an experienced retail leader who enjoys balancing operational excellence with commercial thinking.
Proven experience managing multiple retail locations.
A track record of improving commercial performance.
Experience managing budgets and delivering against financial targets.
Excellent commercial awareness and analytical skills.
It would be great if you also have Experience within charity retail or social enterprise.
Knowledge of volunteer management.
Experience supporting retail expansion programmes or new store openings.
This is a chance to combine your retail leadership experience with genuine purpose.
Every improvement you make, every shop you support and every new opportunity you help create directly contributes to providing outstanding hospice care for local families when they need it most.
You'll join an organisation with ambitious growth plans, a collaborative leadership team and a culture built around compassion, innovation and community.
If you're looking for a role where your commercial expertise can make a lasting difference, we'd love to hear from you.
Equality, Diversity & Inclusion St.
The successful applicant will be expected to comply with all Hospice policies relating to confidentiality, safeguarding, health & safety, information governance and infection prevention and control.
Locations
Retail Operations Manager - Nights in Burtonwood, Cheshire employer: Zachary Daniels
Join a leading FMCG company in North Lanarkshire, where you will not only manage engineering activities but also play a pivotal role in driving safety and efficiency in a dynamic production environment. With a strong emphasis on career progression and a supportive work culture, this employer is dedicated to fostering employee growth and development, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager - Nights in Burtonwood, Cheshire
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zachary Daniels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zachary Daniels!
We think you need these skills to ace Retail Operations Manager - Nights in Burtonwood, Cheshire
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zachary Daniels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zachary Daniels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zachary Daniels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zachary Daniels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
