Assistant Manager - Westfield White City

Assistant Manager – Westfield White City – Salary £28,875 + 10% BonusAre you a motivated and customer-focused leader with a passion for delivering exceptional service and driving sales? Our client is a globally renowned brand known for its premium quality and innovation, is seeking an enthusiastic Retail Assistant Store Manager for the newly opening Kingston store. This is a key leadership role where you'll partner with the Store Manager to drive store performance, lead a dynamic team, and ensure customers enjoy a top-tier experience every time they visit.

As an Assistant Store Manager you'll be a role model and a brand ambassador, inspiring your team to meet and exceed targets. You'll play a pivotal role in creating an outstanding customer journey and fostering a positive, results-driven store culture.

Key Responsibilities:

• Support the Retail Store Manager in daily store operations, ensuring high standards are consistently met.
• Lead, motivate, and develop the team to provide excellent customer service through effective product knowledge and strong communication skills.
• Drive sales performance and work with the team to achieve and exceed KPIs.
• Stay up-to-date with products, promotions, and marketing activities, and pass on this knowledge to your team.
• Handle customer concerns with patience and professionalism, escalating issues when necessary.
• Oversee stock control processes, including delivery management and loss prevention.
• Assist in staff development through mentoring, training, and ongoing performance feedback.
• Ensure operational compliance with company Health & Safety, administrative, and security procedures.
• Manage the store in the absence of the Retail Store Manager, ensuring smooth operations.
• Maintain a clean, organised store environment, including the back office and stock room.
• Contribute fresh ideas and insights to management meetings, helping to shape the store's success.

Knowledge, Skills & Experience:

• At least 1 year of experience in a leadership role within a premium retail environment (Assistant Store Manager, Supervisor, or Senior Sales).
• Proven track record in team development, with a focus on delivering excellent customer service and exceeding sales targets.
• Strong commercial awareness with the drive to meet and exceed sales goals.
• Exceptional communication skills, both written and verbal, with a natural ability to lead by example.
• A proactive, "can-do" attitude, with the ability to solve problems and preempt challenges.
• Highly organised, able to prioritise and meet deadlines in a fast-paced environment.
• Enthusiastic, self-motivated, and confident with a strong sense of professionalism.
• Willingness to work flexible hours to meet the business needs.
• Smart, presentable appearance with a passion for maintaining high standards.

BBBH32078