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- Tasks: Lead client repairs, special orders, and valuations in luxury jewellery.
- Company: Join a prestigious fine jewellery team in Mayfair, London.
- Benefits: Enjoy a competitive salary and work in a refined environment.
- Why this job: Be part of a passionate team dedicated to craftsmanship and client relationships.
- Qualifications: Extensive experience in fine jewellery and strong organisational skills required.
- Other info: Opportunity to work with exquisite pieces and maintain high service standards.
The predicted salary is between 60000 - 70000 £ per year.
Location: London
Salary: £60,000- £70,000
We are seeking a highly experienced Aftercare & Client Services Manager to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.
About the Role:
In this key role, you will lead the administration and coordination of our repairs, valuations, special orders, and supplier-owned stock processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care. You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.
Key Responsibilities:
- Manage the full lifecycle of client repairs, special orders, and valuations.
- Oversee the handling and tracking of client-owned and supplier-owned items, ensuring secure storage and timely processing.
- Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.
- Maintain and optimise all related records and documentation with accuracy and consistency.
- Conduct quality checks on completed items to ensure they meet the highest standards.
- Provide timely and comprehensive updates to sales teams and clients.
- Monitor and report on supplier performance and departmental efficiency.
- Support logistical operations including domestic and international shipments, stock movements, and insurance compliance.
- Partner with showroom and head office teams to ensure seamless client service and operational integration.
About You:
- Extensive experience in the fine jewellery or luxury goods sector is essential.
- Strong technical understanding of high jewellery processes, terminology, and client expectations.
- Outstanding organisational skills with exceptional attention to detail.
- Confident communicator with a collaborative, service-driven mindset.
- Skilled in managing high-value items with sensitivity, security, and professionalism.
- Comfortable working independently while supporting a broader team environment.
Why Join Us?
This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.
Aftercare & Client Services Manager - Fine Jewellery employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare & Client Services Manager - Fine Jewellery
✨Tip Number 1
Familiarise yourself with the latest trends and terminology in fine jewellery. This knowledge will not only help you during interviews but also demonstrate your genuine passion for the industry.
✨Tip Number 2
Network with professionals in the luxury goods sector, especially those involved in aftercare and client services. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed high-value items or improved client service processes. This will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research our company culture and values thoroughly. Understanding what we stand for will allow you to tailor your approach and show how you can contribute to our commitment to exceptional client care.
We think you need these skills to ace Aftercare & Client Services Manager - Fine Jewellery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in the fine jewellery or luxury goods sector. Emphasise any relevant roles where you managed client services, repairs, or high-value items.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional client care and your understanding of luxury jewellery. Mention specific examples of how you've successfully managed client relationships or improved service standards in previous roles.
Highlight Relevant Skills: Clearly outline your organisational skills, attention to detail, and ability to communicate effectively. These are crucial for the Aftercare & Client Services Manager role, so provide examples that demonstrate these abilities.
Showcase Your Knowledge: Demonstrate your technical understanding of high jewellery processes and terminology in your application. This could be through specific achievements or experiences that relate directly to the responsibilities outlined in the job description.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Expertise in Fine Jewellery
Make sure to highlight your extensive experience in the fine jewellery or luxury goods sector. Be prepared to discuss specific examples of how you've managed high-value items and your understanding of jewellery processes and terminology.
✨Demonstrate Exceptional Organisational Skills
Since this role requires outstanding organisational skills, come prepared with examples that showcase your attention to detail and ability to manage multiple tasks simultaneously. Discuss how you maintain accurate records and documentation.
✨Communicate Confidently and Collaboratively
As a confident communicator, it's important to demonstrate your ability to liaise effectively with both clients and internal teams. Prepare to discuss how you've successfully collaborated in previous roles to enhance client service and operational integration.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about past experiences where you had to manage client expectations or resolve issues related to repairs or valuations.
