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- Tasks: Lead client repairs, special orders, and valuations in luxury jewellery.
- Company: Join a prestigious fine jewellery team in Mayfair, London.
- Benefits: Enjoy a competitive salary and work in a refined environment.
- Why this job: Be part of a passionate team dedicated to craftsmanship and client relationships.
- Qualifications: Extensive experience in fine jewellery and strong organisational skills required.
- Other info: This role offers visibility and value for your expertise in luxury goods.
The predicted salary is between 51000 - 59000 £ per year.
Location: London
Salary: £60,000- £70,000
We are seeking a highly experienced Aftercare & Client Services Manager to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.
About the Role:
In this key role, you will lead the administration and coordination of our repairs, valuations, special orders, and supplier-owned stock processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care. You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.
Key Responsibilities:
- Manage the full lifecycle of client repairs, special orders, and valuations.
- Oversee the handling and tracking of client-owned and supplier-owned items, ensuring secure storage and timely processing.
- Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.
- Maintain and optimise all related records and documentation with accuracy and consistency.
- Conduct quality checks on completed items to ensure they meet the highest standards.
- Provide timely and comprehensive updates to sales teams and clients.
- Monitor and report on supplier performance and departmental efficiency.
- Support logistical operations including domestic and international shipments, stock movements, and insurance compliance.
- Partner with showroom and head office teams to ensure seamless client service and operational integration.
About You:
- Extensive experience in the fine jewellery or luxury goods sector is essential.
- Strong technical understanding of high jewellery processes, terminology, and client expectations.
- Outstanding organisational skills with exceptional attention to detail.
- Confident communicator with a collaborative, service-driven mindset.
- Skilled in managing high-value items with sensitivity, security, and professionalism.
- Comfortable working independently while supporting a broader team environment.
Why Join Us?
This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.
Aftercare & Client Services Manager - Fine Jewellery employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare & Client Services Manager - Fine Jewellery
✨Tip Number 1
Familiarise yourself with the latest trends and terminology in fine jewellery. This knowledge will not only help you during interviews but also demonstrate your passion and commitment to the industry.
✨Tip Number 2
Network with professionals in the luxury goods sector, especially those involved in aftercare and client services. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your organisational skills and attention to detail. Highlight situations where you successfully managed high-value items or improved service standards.
✨Tip Number 4
Research the company’s values and client service philosophy. Tailor your approach to align with their expectations, showing that you understand their commitment to craftsmanship and exceptional client care.
We think you need these skills to ace Aftercare & Client Services Manager - Fine Jewellery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in the fine jewellery or luxury goods sector. Emphasise any relevant roles where you managed client services, repairs, or high-value items.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional client care. Mention specific examples of how you've successfully handled client relationships and ensured service excellence in previous roles.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and ability to communicate effectively. These are crucial for managing the lifecycle of client repairs and liaising with various teams.
Showcase Your Knowledge: Demonstrate your technical understanding of high jewellery processes and terminology. This will show the employer that you are well-versed in the industry and can meet client expectations.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Expertise in Fine Jewellery
Make sure to highlight your extensive experience in the fine jewellery sector during the interview. Discuss specific examples of how you've managed high-value items and your understanding of luxury goods, as this will demonstrate your suitability for the role.
✨Demonstrate Exceptional Organisational Skills
Prepare to discuss your organisational strategies and how you maintain accuracy in documentation. Share examples of how you've successfully managed multiple tasks, such as repairs and valuations, while ensuring attention to detail.
✨Communicate with Confidence
As a confident communicator, be ready to articulate your thoughts clearly and engage with the interviewers. Practice discussing complex topics related to client care and service standards, as effective communication is key in this role.
✨Prepare Questions About Client Services
Show your interest in the company by preparing insightful questions about their aftercare operations and client service strategies. This not only demonstrates your enthusiasm but also gives you a chance to assess if the company's values align with yours.
