Transport & Home Delivery Manager

Transport & Home Delivery Manager | Birmingham | Retail / Distribution | £50k + bonus

A well-established, retail business is looking for an experienced Transport & Home Delivery Manager to take ownership of its transport and customer-delivery operation from its Birmingham distribution centre.

This is a business-critical, hands‑on management role with genuine scope to make a significant impact. You'll lead the transport administration team, drivers and two-person delivery crews, taking ownership from transport planning and vehicle allocation through to the successful completion of the delivery.

The business is going through a period of positive change, and this role is being created for someone who can improve the operation, challenge existing practices and build a more structured, accountable and commercially effective transport function.

Experience within furniture (homeware). 2 man delivery/big bulky, white glove service or home delivery is required.

The Role

You’ll have responsibility for the day-to-day performance and longer-term improvement of the transport and home-delivery operation, including:

• Leading and developing the transport administration team, drivers and two-person delivery crews.
• Improving route planning, capacity planning and vehicle utilisation.
• Reducing cost per delivery, overtime and unnecessary team expenditure.Improving driver and delivery-crew productivity and accountability.
• Reducing avoidable transit damage, failed deliveries, missing items and property damage.
• Strengthening fleet, driver-hours and transport compliance.
• Introducing clear daily and weekly operational controls, KPIs and performance measures.
• Reviewing the current delivery model and identifying the most effective balance between in-house fleet and third-party support.
• Working closely with the Warehouse Manager and Customer Service Manager while retaining clear ownership of transport and delivery performance.
• Identifying and implementing process improvements that deliver measurable operational and commercial benefits.

The Warehouse Manager already owns goods-in, stock control, picking, loading and goods-out, meaning this role is specifically focused on transport planning, delivery execution and the customer experience beyond the distribution centre.

About You

We’re looking for a visible, resilient and commercially minded operational leader who is comfortable being on the floor and working directly with drivers, crews and administrators.

You’ll ideally have:

• Proven experience managing a transport and distribution operation for a furniture retailer or working for a 3PL that runs a similar operation.
• Experience managing drivers, delivery crews and vehicle fleets.
• A National CPC is highly desirable although the business is open to exceptional leaders who are willing to obtain the qualification.
• Strong experience within two‑person, bulky-goods and customer-home delivery.
• A track record of improving an underperforming operation.
• Strong knowledge of fleet and transport compliance.
• Experience managing performance, attendance and conduct.
• The ability to introduce structure, accountability and consistent operational standards.
• A commercially focused approach, with an understanding of cost per delivery, productivity and vehicle utilisation.
• The confidence to challenge existing processes and see improvements through to completion.
• Furniture experience would be particularly relevant, although strong candidates from home appliances, kitchens, bathrooms, building products or other customer‑facing delivery environments will also be considered.

BH37215