At a Glance
- Tasks: Assist customers with sales, provide excellent service, and maintain a welcoming environment.
- Company: Join a growing and ambitious business focused on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, generous holiday, and employee discounts.
- Other info: Full training provided, with opportunities for career progression and personal development.
- Why this job: Make a real impact by helping customers find the right solutions in a supportive team.
- Qualifications: Experience in sales or customer service, strong communication skills, and a friendly approach.
The predicted salary is between 27700 - 27700 £ per year.
- Customer Sales Advisor
- Salary: £27,700 per annum plus performance-related bonus Job Type: Full-time, Permanent
Following successful completion of your probationary period, your basic salary will also receive an inflationary adjustment.
We are recruiting a confident and customer-focused Customer Sales Advisor to join a growing and ambitious business.
This is a varied role combining consultative sales, excellent customer service, administration and responsibility for maintaining a safe, secure and well-presented site.
You will support customers in person, over the phone and by email, taking the time to understand their requirements and recommend the most appropriate solution.
This is not a high-pressure or aggressive sales environment. Success comes from building rapport, asking the right questions and delivering a positive customer experience.
What you'll be doing
Responding to customer enquiries in person, over the phone and by email.
Understanding customers' requirements and recommending suitable solutions.
Converting enquiries into sales through a friendly, consultative approach.
Promoting relevant additional products and services.
Building positive relationships with new and existing customers.
Processing payments, maintaining accurate account records and following up on outstanding balances.
Completing general administration, including emails, filing, stocktaking, audits and data entry.
Supporting local marketing initiatives and community outreach.
Conducting regular checks to ensure the site remains clean, secure and fully operational.
Maintaining high presentation standards throughout the site and public areas.
Following health and safety, fire and security procedures.
Acting responsibly as a key holder and helping maintain site security.
What we're looking for
Previous experience within sales, retail, hospitality or customer service.
A friendly, confident and professional approach.
Strong communication skills and the ability to put customers at ease.
A natural ability to identify customer needs and recommend suitable solutions.
Good organisation and attention to detail.
Confidence using IT systems and Microsoft Office, including Word, Excel and Outlook.
A reliable and punctual approach, with the ability to work independently and as part of a team.
Previous experience within a similar environment would be beneficial but is not essential, as full training will be provided.
What's on offer
Starting salary of £27,700 per annum.
Performance-related bonus scheme.
Inflationary salary adjustment following successful completion of probation.
Annual salary reviews.
Contributory pension scheme. 30 days' holiday, including bank holidays.
Holiday entitlement increasing to a maximum of 33 days through length of service and progression.
Additional benefits following a qualifying period.
Full training and ongoing support.
Employee discounts.
If you enjoy helping customers, are commercially aware and want to join a growing business where you can make a genuine contribution, we would be pleased to hear from you
Customer Sales Assistant in Solihull employer: Zachary Daniels Recruitment
Join a globally recognised business in Manchester as a Strategic Product Director, where you will be part of a dynamic and innovative work culture that prioritises collaboration and excellence. With competitive salaries and comprehensive benefits, the company is committed to employee growth and development, offering unique opportunities to lead high-performing teams and shape impactful product strategies. This role not only promises a rewarding career but also the chance to make a significant difference in a market-leading organisation.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Assistant in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zachary Daniels Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zachary Daniels Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Assistant in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zachary Daniels Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Zachary Daniels Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zachary Daniels Recruitment!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
