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- Tasks: Lead training to elevate customer service and boost sales in retail stores.
- Company: Dynamic athleisure brand focused on exceptional customer experiences.
- Benefits: Competitive salary, hands-on coaching, and opportunities for career growth.
- Why this job: Shape the future of retail by inspiring teams and enhancing customer connections.
- Qualifications: Experience in fast-paced retail, strong analytical skills, and a passion for youth culture.
- Other info: Join a vibrant team dedicated to delivering top-notch service and driving sales.
The predicted salary is between 36000 - 60000 £ per year.
Retail Training Manager | North West | Athleisure The Retail Training Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale. You\’ll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals. Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus. Retail Training Manager Key Responsibilities Service Excellence Define and roll out the service standards across all stores, ensuring every customer gets a best-in-class experience. Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity. Carry out service audits and in-store observations to spot opportunities and coach on the spot. Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers. Monitor customer feedback, reviews, and satisfaction scores to create targeted improvement plans. Conversion & Sales Performance Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify performance gaps. Work with merchandising and retail operations to remove barriers to selling – whether that\’s stock flow, product presentation, or staff deployment. Lead conversion uplift projects for underperforming stores and track the results. Coach teams on effective selling skills inspired by premium retail techniques, from active listening to upselling and cross-selling in a way that feels natural. Share best practice from top-performing stores and draw on high-touch service modelsCoaching & Capability Oversee a retail excellence team whose aim is to deliver industry leading service Be a visible presence in the field, supporting Store and Assistant Managers with hands-on coaching. Develop conversion champions within stores to keep momentum going between visits. Collaboration Work with Retail Operations to ensure service and selling are built into daily store routines. Partner with HR/L&D to keep training content fresh, interactive, and reflective of the customer. Our Training Manager will have/be: Experience working with some of the highstreets best, fast paced, customer centric environments where sales and service quality are paramount to creating great customer experiences. Background in athleisure or trainers is desired Strong analytical skills to interpret performance data and take decisive action. A confident coach with the ability to inspire and influence at all levels. Experience delivering measurable improvements in service, conversion, and customer loyalty. A natural connection with youth culture and streetwear trends.If this Training Manager role sounds like you please apply BBBH34397
Retail Training Manager employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Training Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you connect your experience with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for role-play scenarios! As a Retail Training Manager, you might be asked to demonstrate your coaching skills. Practise how you'd handle different customer interactions or training situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Retail Training Manager
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how you connect with customers and create memorable experiences. Share any relevant stories that highlight your service-first mindset.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with our Retail Training Manager role. Highlight your background in athleisure or similar environments, and don’t forget to mention any coaching or training experience you've had!
Be Data-Driven: Since we value analytical skills, include examples of how you've used data to drive performance improvements in previous roles. Whether it’s boosting sales or enhancing customer satisfaction, show us how you’ve made a difference!
Keep It Authentic: We appreciate authenticity, so be yourself in your application! Use a conversational tone and let your personality come through. Remember, we’re looking for someone who can inspire and connect with our teams and customers alike.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's ethos and values. Understand their streetwear culture and how they connect with customers. This knowledge will help you demonstrate your alignment with their service-first approach and show that you're genuinely passionate about the brand.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained and developed teams in previous roles. Highlight specific instances where your coaching led to measurable improvements in service or sales. This will illustrate your ability to inspire and influence others, which is crucial for the Retail Training Manager position.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as conversion rates and average transaction value. Be ready to discuss how you've used data to identify performance gaps and implement effective strategies. This will show that you can analyse and act on data to drive results.
✨Engage with Youth Culture
Since the role requires a natural connection with youth culture and streetwear trends, be prepared to discuss your insights and experiences in this area. Share your thoughts on current trends and how they impact customer engagement. This will demonstrate your understanding of the target audience and your ability to connect with them authentically.
