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For Companies At a Glance
- Tasks: Lead service excellence and boost sales in our vibrant retail stores.
- Company: Join Footasylum, a leading name in streetwear and athleisure fashion.
- Benefits: Enjoy a competitive salary, plus perks like flexible working and team discounts.
- Why this job: Be part of a dynamic team shaping customer experiences and driving sales success.
- Qualifications: Experience in fast-paced retail with strong coaching and analytical skills required.
- Other info: Opportunity to work closely with youth culture and streetwear trends.
The predicted salary is between 39600 - 77000 £ per year.
Retail Excellence Manager | Athlesiure/ Sneakers | Greater Manchester | Salary up to 55k+ Benefits The Retail Excellence Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale. You\’ll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals. Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus. Retail Excellence Manager Key Responsibilities Service Excellence Define and roll out Footasylum\’s service standards across all stores, ensuring every customer gets a best-in-class experience. Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity. Carry out service audits and in-store observations to spot opportunities and coach on the spot. Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers. Monitor customer feedback, reviews, and satisfaction scores to create targeted improvement plans. Conversion & Sales Performance Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify performance gaps. Work with merchandising and retail operations to remove barriers to selling – whether that\’s stock flow, product presentation, or staff deployment. Lead conversion uplift projects for underperforming stores and track the results. Coach teams on effective selling skills inspired by premium retail techniques, from active listening to upselling and cross-selling in a way that feels natural. Share best practice from top-performing stores and draw on high-touch service modelsCoaching & Capability Oversee a retail excellence team whose aim is to deliver industry leading service Be a visible presence in the field, supporting Store and Assistant Managers with hands-on coaching. Develop conversion champions within stores to keep momentum going between visits. Collaboration Work with Retail Operations to ensure service and selling are built into daily store routines. Partner with HR/L&D to keep training content fresh, interactive, and reflective of the Footasylum customer. KPIs & Measures of Success Conversion rate growth across stores. Improvement in average transaction value and units per transaction. Increase in customer satisfaction and positive feedback. Reduction in performance gaps between top and bottom quartile stores. Service audit pass rates. About You Experience working with some of the highstreets best, fast paced, customer centric environments where sales and service quality are paramount to creating great customer experiences. Strong analytical skills to interpret performance data and take decisive action. A confident coach with the ability to inspire and influence at all levels. Experience delivering measurable improvements in service, conversion, and customer loyalty. A natural connection with youth culture, streetwear trends, and customer mindset. BBBH34256
Retail Excellence Manager employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Manager
✨Tip Number 1
Familiarise yourself with the latest trends in athleisure and streetwear. Understanding the culture and customer mindset will help you connect better during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Prepare to discuss specific examples of how you've improved service standards or sales performance in previous roles. Highlighting measurable outcomes will show your potential impact as a Retail Excellence Manager.
✨Tip Number 3
Network with professionals in the retail sector, especially those who have experience in service-first environments. Building connections can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Stay updated on Footasylum's current initiatives and customer feedback. Being knowledgeable about their recent projects will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Retail Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail excellence and customer service. Focus on achievements that demonstrate your ability to improve service standards and sales performance, particularly in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and how your background aligns with the role of Retail Excellence Manager. Mention specific examples of how you've successfully implemented service standards or improved conversion rates in previous roles.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples in your application that demonstrate your ability to interpret KPIs and take action based on data. Highlight any tools or methods you’ve used to analyse performance metrics.
Demonstrate Coaching Experience: Emphasise your coaching abilities in your application. Provide examples of how you've trained teams to enhance their selling skills and improve customer engagement, showcasing your leadership style and impact on team performance.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Showcase Your Service Excellence Experience
Be prepared to discuss your previous roles in service-first environments. Highlight specific examples where you successfully implemented service standards or improved customer experiences, as this aligns perfectly with the Retail Excellence Manager's responsibilities.
✨Demonstrate Analytical Skills
Since the role requires analysing KPIs and identifying performance gaps, come equipped with examples of how you've used data to drive decisions in past positions. This will show your potential employer that you can effectively interpret performance data.
✨Emphasise Coaching Abilities
As a Retail Excellence Manager, you'll need to coach and inspire teams. Share stories of how you've developed others in previous roles, focusing on your coaching style and the positive outcomes that resulted from your guidance.
✨Connect with the Brand's Culture
Familiarise yourself with Footasylum's brand identity and streetwear culture. During the interview, express your passion for youth culture and how it influences your approach to retail. This connection will demonstrate your fit for the company.
