At a Glance
- Tasks: Support customers with aftersales and repair guidance in the cycling industry.
- Company: Global sports retailer passionate about cycling.
- Benefits: Salary up to £28,000, hybrid working, career development, and staff discounts.
- Other info: Join a supportive team and enjoy ongoing training in a dynamic environment.
- Why this job: Turn your love for cycling into a rewarding career while helping others.
- Qualifications: Passion for cycling, customer service experience, and strong communication skills.
The predicted salary is between 25000 - 29000 £ per year.
Are you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer. We are looking for a customer-focused Aftersales & Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry. This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving.
What’s in it for you:
- Salary up to £28,000 plus performance bonus
- Hybrid working (2 to 3 days in the office)
- Career development and ongoing training
- Staff discounts and wider retail perks
- Collaborative and supportive team environment
What you will be doing:
- Providing remote customer service and technical support to customers and stores
- Handling aftersales, service and repair queries via email and phone
- Offering practical bicycle repair guidance and troubleshooting support
- Helping reduce product waste by promoting sustainable repair options
- Identifying cost-effective solutions that benefit both the customer and the business
- Building strong relationships with stores and internal teams
- Continuously developing your product and technical knowledge across cycling equipment
What we are looking for:
- A genuine passion for cycling or the bike industry
- Experience in customer service, technical support, service advisor or retail support roles (desirable)
- Strong written and verbal communication skills
- Confidence using email, IT systems and digital platforms
- A proactive, solution-focused mindset
- Ability to work independently and manage your time effectively
- A positive attitude and willingness to learn
This role is ideal for someone who may not have extensive mechanical experience but has strong customer service skills, an interest in bicycle repair, and enjoys technical troubleshooting.
Cycling Aftersales & Repair Specialist in Northampton employer: Zachary Daniels Recruitment
Join a leading global sports retailer that not only values your passion for cycling but also fosters a collaborative and supportive work culture. With competitive salaries, hybrid working options, and a strong emphasis on career development and ongoing training, this role as a Cycling Aftersales & Repair Specialist in Northampton offers you the chance to turn your enthusiasm into a fulfilling career while enjoying staff discounts and a performance bonus.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cycling Aftersales & Repair Specialist in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their cycling community.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can clearly explain technical issues and solutions. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join cycling forums. Engaging with others in the industry can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and passionate about cycling.
We think you need these skills to ace Cycling Aftersales & Repair Specialist in Northampton
Some tips for your application 🫡
Show Your Passion for Cycling:Make sure to highlight your love for cycling in your application. We want to see that you’re not just looking for a job, but that you genuinely care about bikes and the cycling community.
Tailor Your Experience:When writing your application, focus on any customer service or technical support experience you have. We’re looking for skills that relate directly to the role, so don’t be shy about showcasing your relevant background!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your strong written communication skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Show Your Passion for Cycling
Make sure to express your genuine love for cycling during the interview. Share personal experiences or stories that highlight your enthusiasm for bikes, whether it's about a memorable ride or a repair project you've tackled. This will help you connect with the interviewer and demonstrate that you're not just looking for a job, but a career in something you truly care about.
✨Prepare for Technical Questions
Brush up on basic bicycle mechanics and common repair issues. Even if you don't have extensive mechanical experience, being able to discuss how you would approach a problem or troubleshoot a bike can set you apart. Consider preparing a few examples of how you've solved problems in the past, even if they’re not directly related to cycling.
✨Highlight Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to showcase your customer service experience. Think of specific instances where you’ve gone above and beyond to help a customer or resolved a challenging situation. This will show that you have the right mindset for providing excellent support and building relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company promotes sustainable practices in repairs. This shows your interest in the role and helps you gauge if the company aligns with your values and career goals.
