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- Tasks: Support customers with aftersales and repair guidance in the cycling industry.
- Company: Global sports retailer passionate about cycling.
- Benefits: Up to £28,000 salary, performance bonus, hybrid work, and staff discounts.
- Other info: Join a collaborative team with great career development opportunities.
- Why this job: Combine your love for cycling with a rewarding career in customer support.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer. We are looking for a customer-focused Aftersales & Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry. This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving.
What's in it for you:
- Salary up to £28,000 plus performance bonus
- Hybrid working (2 to 3 days in the office)
- Career development and ongoing training
- Staff discounts and wider retail perks
- Collaborative and supportive team environment
What you will be doing:
- Providing remote customer service and technical support to customers and stores
- Handling aftersales, service and repair queries via email and phone
- Offering practical bicycle repair guidance and troubleshooting support
Aftersales & Repair Advisor in Northampton employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales & Repair Advisor in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your passion for cycling and how you fit into their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support over the phone and email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some examples of how you've solved problems in the past. Whether it's fixing a bike or helping a customer, having real-life stories ready will make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales & Repair Advisor in Northampton
Some tips for your application 🫡
Show Your Passion for Cycling: Make sure to highlight your love for cycling in your application. We want to see how your enthusiasm can translate into providing top-notch support for our customers.
Tailor Your Application: Don’t just send a generic CV and cover letter. We’re looking for specific examples of your problem-solving skills and customer service experience, so tailor your application to reflect that.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you’ll be helping customers with their queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Bikes
Brush up on your cycling knowledge! Be prepared to discuss different types of bikes, common issues, and repair techniques. Showing genuine passion for cycling will impress the interviewers and demonstrate that you’re the right fit for the role.
✨Practice Problem-Solving Scenarios
Think of potential customer queries you might face in the role. Prepare to walk through how you would handle specific aftersales or repair situations. This will showcase your technical problem-solving skills and your ability to communicate effectively with customers.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully resolved customer issues or provided support, highlighting your strong communication abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and career development opportunities. This shows your interest in the role and helps you gauge if the company is the right fit for you as well.