Retail CRM & Performance Manager in Manchester

Retail CRM & Performance Manager - Luxury Retail Location: London | Salary: Up to £65,000 + benefits We are partnering with a leading global luxury brand to appoint a Retail CRM & Performance Manager for a high-profile London flagship. This is a fully in-store role and a key position within the store's Senior Leadership Team, reporting directly to the Store Director and working closely with the wider regional CRM function. The role sits at the heart of the retail operation, combining customer analytics, CRM, commercial performance and team coaching. You will work alongside senior store leadership every day, using data and customer insight to identify opportunities, improve performance and influence how the team engages with its client base. This is not a head-office CRM or purely analytical position. You will be embedded within the store, working directly with the retail team and leadership group to turn customer and performance data into commercial action. The role will focus on analysis, reporting and commercial performance as well as focusing on coaching, influencing and supporting the retail team. The Role As Retail CRM & Performance Manager, you will be the key in-store point of expertise for CRM, customer analytics and clienteling performance. Working as part of the Senior Leadership Team, you will partner closely with the Store Director and store management to understand performance, identify opportunities and ensure customer data is being effectively translated into action. Key responsibilities will include: Take ownership of CRM and customer performance activity within the store. Analyse CRM, customer and sales data to identify trends, opportunities and areas for commercial growth. Monitor individual and team performance against key CRM, sales and customer KPIs. Provide the Senior Leadership Team with clear, commercially relevant analysis and recommendations. Translate data and customer insight into practical action plans for the store. Identify opportunities within the existing customer database and support the retail team in maximising those opportunities. Work directly with Sales Advisors and store managers to improve the quality and effectiveness of clienteling activity. Coach and develop the team around CRM best practice, customer segmentation, data interpretation and client development. Identify performance gaps and work with managers and Sales Advisors to implemen...