At a Glance
- Tasks: Lead outbound operations and optimise fulfilment strategies for a fast-paced fashion brand.
- Company: Dynamic fashion company based in Manchester with a focus on innovation.
- Benefits: Competitive salary, performance bonuses, staff discounts, and a collaborative work environment.
- Other info: Join a modern team and drive operational excellence in a vibrant industry.
- Why this job: Shape the future of logistics in a growing international operation and make a real impact.
- Qualifications: Proven experience in logistics leadership and strong analytical skills required.
The predicted salary is between 51750 - 63250 £ per year.
We are looking for a highly strategic, data-driven Head of Outbound Operations to take ownership of our downstream supply chain and multi-site fulfilment strategy. This is a key leadership role responsible for ensuring products reach customers and commercial partners efficiently, accurately, and with an exceptional level of service.
Your remit begins when inventory is ready for fulfilment. Working alongside internal supply chain stakeholders, you will take accountability for external logistics partners, warehouse operations, carrier relationships, and the continuous improvement of outbound processes. A key focus of the role will be supporting the evolution of a multi-site fulfilment model, including the successful implementation and optimisation of new operational capacity, systems, and processes.
Key Responsibilities
- 3PL Management & Operational Scaling: Oversee and performance-manage multiple third-party logistics partners, ensuring strong operational alignment, consistent service levels, and clear accountability across all locations.
- New Site & Operational Projects: Lead operational projects relating to warehouse launches, transitions, and improvements, ensuring successful implementation against agreed timelines, systems requirements, and service expectations.
- Performance Management: Monitor and challenge 3PL partners against key operational KPIs, including fulfilment accuracy, inventory control, dispatch performance, service levels, and customer experience metrics.
- Capacity & Peak Planning: Work closely with warehouse partners to forecast demand, plan labour requirements, and ensure operational readiness during peak trading periods.
Continuous Improvement & Process Optimisation
- Operational Excellence: Review and improve outbound workflows to identify inefficiencies, reduce operational costs, and improve speed from order receipt through to customer delivery.
- Returns Optimisation: Drive improvements across reverse logistics processes, ensuring returned stock is processed efficiently, availability is maximised, and customer experience remains strong.
- Systems & Automation: Partner with internal technology teams and external providers to optimise warehouse systems, order management processes, automation opportunities, and inventory visibility.
Carrier & Final Mile Strategy
- Carrier Management: Own relationships with delivery partners, managing performance, commercial negotiations, service improvements, and cost optimisation.
- Delivery Network Strategy: Develop and maintain a flexible carrier strategy that balances customer expectations, operational performance, and margin protection.
- Wholesale & Commercial Compliance: Ensure outbound operations meet the requirements of key commercial partners, maintaining strong compliance across documentation, systems integration, and delivery processes.
About You
- Experience: You will have proven experience in a senior outbound logistics, fulfilment, or operations leadership role within a fast-paced retail, ecommerce, consumer goods, or fashion environment.
- 3PL Expertise: Strong experience managing outsourced warehouse operations, ideally across multiple sites, with a track record of improving performance and leading operational change.
- Omnichannel Knowledge: A strong understanding of both direct-to-consumer fulfilment and business-to-business distribution models.
- Commercial & Analytical Approach: A data-led operator who can analyse operational performance, identify cost-saving opportunities, negotiate effectively with partners, and drive measurable improvements.
Benefits
- Competitive performance bonus linked to operational and cost-saving objectives
- Modern, collaborative working environment
- Staff benefits and product discount
- Opportunity to shape and scale a growing international operation
Head of Outbound Operations in Manchester employer: Zachary Daniels Recruitment
Join a globally recognised business in Manchester as a Strategic Product Director, where you will be part of a dynamic and innovative work culture that prioritises collaboration and excellence. With competitive salaries and comprehensive benefits, the company is committed to employee growth and development, offering unique opportunities to lead high-performing teams and shape impactful product strategies. This role not only promises a rewarding career but also the chance to make a significant difference in a market-leading organisation.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Outbound Operations in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zachary Daniels Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zachary Daniels Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zachary Daniels Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Outbound Operations in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zachary Daniels Recruitment:This is your chance to really connect with the team at Zachary Daniels Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zachary Daniels Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zachary Daniels Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zachary Daniels Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
