Seller Experience & Engagement Manager - Marketplace
All candidates should make sure to read the following job description and information carefully before applying.
Leading Consumer Goods Brand | Central London (hybrid/ good flex) | Competitive Salary + Benefits
Zachary Daniels are proud to be representing a leading consumer goods brand in the search for a Seller Experience & Engagement Manager to help shape the experience of sellers across its growing online marketplace.
This is a fantastic opportunity for someone with experience in marketplaces, seller success, partner management, merchant engagement or B2B communications who is looking for greater ownership and visibility.
You'll be the voice of the marketplace to its sellers - and the voice of sellers within the business. From communications and events to feedback and satisfaction, you'll ensure sellers feel informed, supported and motivated to grow.
The role
You'll own the seller engagement programme, creating a clear and consistent experience across communications, events, feedback and seller support.
Working closely with Marketplace, Commercial, Digital Trading, Operations and Technology teams, you'll build seller engagement while ensuring feedback is heard and acted upon.
Your responsibilities will include:
Owning the seller communications calendar across newsletters, announcements, campaigns and key trading periods.
Creating clear, engaging communications that simplify complex information.
Planning and delivering seller webinars, forums, events and community initiatives.
Measuring seller satisfaction and sentiment through surveys and feedback.
Turning seller feedback into actionable insight for internal teams.
Driving seller participation in trading opportunities, promotions and campaigns.
Tailoring engagement for different seller groups, from major brands to independent businesses.
Working with Account Management to maintain high standards of seller engagement.
Coordinating communications across Marketplace, Compliance and Commercial teams.
Maintaining seller-facing guides, FAQs and help content.
Reporting on engagement, participation, feedback and satisfaction.
What we're looking for
You don't need to have done this exact job before. xgikmsk
You may currently be a Seller Success Manager, Marketplace Manager, Partner Manager, Merchant Manager, Senior Account Manager, Seller Engagement Manager, Partner Marketing Manager or Marketplace Consultantlooking for broader ownership.
We'd love to hear from you if you have...
Seller Experience & Engagement Manager - Marketplace in London employer: Zachary Daniels Recruitment
As a Grocery Manager in South Tyrone, you will join a dynamic team dedicated to delivering exceptional fresh food experiences. Our company fosters a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, ensuring you can thrive in your role. With competitive salaries and a commitment to food safety and quality, we offer a rewarding environment where your leadership skills can shine.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
