Head of Commercial Performance
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Central London
Salary: £75,000 to £85,000 + benefits
Contract: Permanent, Full Time
An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.
This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.
The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.
The Role
You will:
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Develop and deliver strategies to improve sales and revenue performance
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Lead and develop central customer-facing and commercial teams
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Review and improve enquiry handling, sales processes and conversion
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Identify new business opportunities and commercial partnerships
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Review the end-to-end customer journey and identify areas for improvement
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Drive improvements in customer satisfaction, retention and NPS
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Use sales and customer data to identify commercial opportunities
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Monitor competitor activity and wider market trends
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Work closely with Operations and Marketing to deliver shared commercial objectives
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Help develop sales capability across the wider business
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Produce and present regular commercial and customer performance reporting
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Lead change across processes, systems and ways of working
About You
We are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.
You will ideally have:
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Significant experience within a senior sales, commercial or customer-focused leadership role
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Experience leading sales, customer service, contact centre or business development teams
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Although based in Head Office, the successful canddiate must have strong multi-site experience
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A proven track record of improving revenue and conversion
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Experience improving customer journeys and customer satisfaction
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Strong commercial and analytical capability
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Confidence using CRM systems, performance data and digital tools
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Experience influencing...
Head of Commercial Performance in London employer: Zachary Daniels Recruitment
As a Grocery Manager in South Tyrone, you will join a dynamic team dedicated to delivering exceptional fresh food experiences. Our company fosters a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, ensuring you can thrive in your role. With competitive salaries and a commitment to food safety and quality, we offer a rewarding environment where your leadership skills can shine.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
