At a Glance
- Tasks: Provide first-line support for core business applications and troubleshoot issues.
- Company: Growing consumer business investing in technology and innovation.
- Benefits: Salary between £25,000 - £30,000, company pension, employee discounts, and wellbeing benefits.
- Other info: Join a supportive team and enjoy excellent career development opportunities.
- Why this job: Kickstart your tech career with hands-on experience in application support and exciting projects.
- Qualifications: 1-2 years in Application Support or IT Support, strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.
What You'll Be Doing
- Application Support
- Provide first-line support across a range of core business applications
- Investigate system, order and inventory-related issues
- Troubleshoot application problems and escalate more complex issues where required
- Maintain support documentation and knowledge articles
- Project Support
- Assist with user acceptance testing (UAT) for system changes and enhancements
- Support configuration and implementation activities
- Work alongside third-party technology partners on project delivery
- Keep project plans and support tickets up to date
- Continuous Improvement
- Develop expertise across the organisation's application landscape
- Identify recurring issues and recommend improvements
- Help improve support processes and documentation
About You
We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. You'll ideally have experience with:
- 1-2 years' experience within Application Support, IT Support or Business Systems
- Exposure to ERP, CRM or business applications
- Experience supporting ecommerce or customer-facing platforms would be beneficial
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Ability to prioritise multiple tasks in a fast-paced environment
Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.
Package
- £25,000 - £30,000 depending on experience
- Company pension
- Employee discount
- Additional wellbeing and lifestyle benefits
- Excellent opportunity to develop within a growing technology team
This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. Apply today with your most up-to-date CV!
Contact Details:
Zachary Daniels Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Analyst in Liverpool
✨Join IT Consulting Meetups
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We think you need these skills to ace Junior Application Support Analyst in Liverpool
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Zachary Daniels Recruitment and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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✨Show Your Willingness to Learn
As this is an entry-level role, employers like Zachary Daniels Recruitment will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
