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- Tasks: Provide hands-on IT support and manage systems across retail and e-commerce operations.
- Company: Fast-growing retail and e-commerce business in Liverpool.
- Benefits: Competitive salary, on-site role, and exposure to cloud and security projects.
- Why this job: Join a dynamic team and make a real impact in a scaling environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Intune.
- Other info: Great opportunity for long-term growth and autonomy in your role.
The predicted salary is between 30000 - 40000 £ per year.
Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer. This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth.
The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment.
What's on Offer:
- £35,000-£40,000 basic salary
- On-site role, Monday-Friday
- Exposure to cloud, infrastructure, and security projects
- High ownership and visibility across the business
- Long-term growth within a scaling retail and e-commerce environment
Key Responsibilities:
- Provide 1st and 2nd line support across MacOS and Windows devices
- Troubleshoot hardware, software, networking, and access issues
- Manage onboarding and offboarding of users, devices, and permissions
- Support retail, warehouse, and head office teams with varying technical needs
- Administer Microsoft 365 and drive user adoption of internal standards
- Implement controls aligned with AI usage policies and data loss prevention
- Administer Entra ID including users, groups, roles, and conditional access
- Manage Intune for device compliance, configuration profiles, and application deployment
- Support full device lifecycle management including builds, refreshes, and decommissioning
- Oversee endpoint protection and anti-virus management
- Support hybrid cloud environments across Microsoft Azure and SharePoint
- Assist with firewall and network troubleshooting alongside managed service providers
- Monitor systems and respond to alerts appropriately
- Improve security posture, resilience, and scalability
- Ensure effective data backup, archiving, and retention processes
- Document and test disaster recovery procedures
- Work closely with third-party vendors and managed service providers
- Raise, track, and manage support tickets with external partners
- Escalate vendor performance concerns where required
What We're Looking For:
- Experience in IT Support, Systems Engineering, or Infrastructure Support roles
- Strong working knowledge of Microsoft 365, Entra ID, and Intune
- Experience supporting both MacOS and Windows environments
- Exposure to Azure or hybrid cloud infrastructure
- Solid networking fundamentals and troubleshooting capability
- Comfortable operating independently as the primary on-site IT contact
- Strong customer service mindset with a proactive, ownership-driven approach
- Organised and capable of managing priorities in a fast-moving environment
Apply today with your most up-to-date CV.
IT Support Engineer employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can be a great conversation starter during interviews and shows you're proactive about your career.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or manage user onboarding. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Entra ID, and Intune, as well as any hands-on support you've provided in both MacOS and Windows environments.
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've tackled technical issues in the past. We love to see candidates who can demonstrate their problem-solving abilities and proactive approach.
Keep It Professional Yet Personal: While we want you to be professional, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can make your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Entra ID, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with MacOS and Windows environments.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you've faced and how you resolved them, especially in a fast-paced environment. This will demonstrate your ability to think on your feet.
✨Understand the Business Context
Research the company’s retail and e-commerce operations. Knowing how IT supports their performance and growth will help you align your answers with their goals, showing that you're not just an IT expert but also a business-minded candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's IT strategy. Inquire about their cloud projects or how they handle security challenges. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
