Head of Commercial Performance

Head of Commercial Performance Location: Central London Salary: 75,000 to 85,000 + benefits Contract: Permanent, Full Time An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation. This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations. The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience. The Role You will: Develop and deliver strategies to improve sales and revenue performance Lead and develop central customer-facing and commercial teams Review and improve enquiry handling, sales processes and conversion Identify new business opportunities and commercial partnerships Review the end-to-end customer journey and identify areas for improvement Drive improvements in customer satisfaction, retention and NPS Use sales and customer data to identify commercial opportunities Monitor competitor activity and wider market trends Work closely with Operations and Marketing to deliver shared commercial objectives Help develop sales capability across the wider business Produce and p...