At a Glance
- Tasks: Support customers with aftersales and repair guidance in the cycling industry.
- Company: Global sports retailer passionate about cycling.
- Benefits: Up to £28k salary, hybrid work, career development, and staff discounts.
- Other info: Join a supportive team and grow your technical knowledge.
- Why this job: Combine your love for cycling with a rewarding customer service role.
- Qualifications: Passion for cycling and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer.
We are looking for a customer-focused Aftersales & Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry. This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving.
What's in it for you:
- Salary up to £28,000 plus performance bonus
- Hybrid working (2 to 3 days in the office)
- Career development and ongoing training
- Staff discounts and wider retail perks
- Collaborative and supportive team environment
What you will be doing:
- Providing remote customer service and technical support to customers and stores
- Handling aftersales, service and repair queries via email and phone
- Offering practical bicycle repair guidance and troubleshooting support
- Helping reduce product waste by promoting sustainable repair options
- Identifying cost-effective solutions that benefit both the customer and the business
- Building strong relationships with stores and internal teams
- Continuously developing your product and technical knowledge across cycling equipment
What we are looking for:
- A genuine passion for cycling or the bike industry
- Experience in customer service, technical support, service advisor or retail support roles (desirable)
- Strong written and verbal communication skills
- Confidence using email, IT systems and digital platforms
- A proactive, solution-focused mindset
- Ability to work independently and manage your time effectively
- A positive attitude and willingness to learn
This role is ideal for someone who may not have extensive mechanical experience but has strong customer service skills, an interest in bicycle repair, and enjoys technical troubleshooting.
Ready to start your next journey? Apply today!
Cycling Aftersales & Repair Advisor (Hybrid) – Up to £28k in Great Houghton employer: Zachary Daniels Recruitment
Join a leading global sports retailer that values your passion for cycling and offers a dynamic work environment in Northampton. With a hybrid working model, competitive salary, and a strong focus on career development, you'll thrive in a collaborative team that supports your growth while enjoying staff discounts and retail perks. This role not only allows you to engage with customers and solve technical challenges but also promotes sustainability through repair options, making it a meaningful opportunity for cycling enthusiasts.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cycling Aftersales & Repair Advisor (Hybrid) – Up to £28k in Great Houghton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their cycling community.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and support, make sure you can clearly explain your thoughts and solutions. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join cycling forums. Engaging with people in the industry can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and passionate about cycling.
We think you need these skills to ace Cycling Aftersales & Repair Advisor (Hybrid) – Up to £28k in Great Houghton
Some tips for your application 🫡
Show Your Passion for Cycling:Make sure to highlight your love for cycling in your application. We want to see how your enthusiasm for bikes can translate into excellent customer service and technical support.
Tailor Your Experience:When detailing your previous roles, focus on any customer service or technical support experience you have. We’re looking for skills that align with the Aftersales & Repair Advisor role, so make it relevant!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate strong communication skills, so make sure your application reflects that. Avoid jargon unless it’s relevant to cycling!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Show Your Passion for Cycling
Make sure to express your genuine love for cycling during the interview. Share personal stories about your experiences with bikes, whether it's about riding, repairing, or even just your favourite cycling routes. This will help you connect with the interviewer and demonstrate that you're not just looking for a job, but a career in something you truly care about.
✨Prepare for Technical Questions
Since the role involves providing technical support and repair guidance, brush up on common bicycle issues and their solutions. Be ready to discuss how you would approach troubleshooting a problem. Even if you don’t have extensive mechanical experience, showing that you’ve done your homework will impress the interviewers.
✨Highlight Your Customer Service Skills
This position is all about helping customers, so be prepared to share examples of how you've successfully handled customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to provide excellent service, especially in challenging situations.
✨Demonstrate Your Problem-Solving Mindset
The company values a proactive, solution-focused attitude. Think of specific instances where you identified a problem and came up with a creative solution, particularly in a customer service context. This will show that you can think on your feet and are committed to finding the best outcomes for both customers and the business.
