At a Glance
- Tasks: Deliver top-notch customer service and solve problems for cycling enthusiasts.
- Company: Join a leading global sports retailer with a supportive team.
- Benefits: Earn up to £28,000 plus bonuses, enjoy hybrid working, and receive staff discounts.
- Other info: Great career progression opportunities and ongoing training in a dynamic environment.
- Why this job: Make a real difference in customer experiences while pursuing your passion for cycling.
- Qualifications: Strong customer service skills and a proactive attitude; cycling knowledge is a bonus.
Are you passionate about delivering great customer service and helping people find solutions? Do you enjoy problem solving, building relationships, and making a real difference to the customer experience? We're recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you'll support customers and stores with aftersales enquiries, service requests, and product-related questions within the cycling category.
You don't need to be a qualified bike mechanic. If you have strong customer service skills, enjoy troubleshooting issues, and have an interest in cycling, full product and technical training will be provided.
What's in it for you?
- Salary up to £28,000 plus performance bonus
- Hybrid working (2 to 3 days per week in the office)
- Ongoing training and development
- Career progression opportunities
- Staff discounts and retail benefits
- Supportive and collaborative working environment
What you'll be doing
- Delivering excellent customer service across phone and email channels
- Supporting customers and stores with aftersales and service enquiries
- Investigating issues and finding practical solutions
- Managing customer cases through to resolution
- Providing guidance on repairs, servicing and product queries
- Building strong relationships with stores and internal teams
- Helping improve the customer journey and overall experience
- Developing your knowledge of cycling products and services
What we're looking for
- Previous experience in a customer service, retail, contact centre, hospitality or service-based role
- Excellent communication and relationship-building skills
- Strong problem-solving ability
- Confidence using IT systems and email
- A proactive and organised approach
- Ability to manage multiple priorities
- A positive attitude and willingness to learn
- An interest in cycling would be advantageous but is not essential
This could be a great opportunity for a Retail Supervisor, Customer Service Advisor, Team Leader, Contact Centre Advisor or Sales Assistant looking to take the next step in their career within a growing and supportive business. Ready for your next challenge? Apply today.
Customer Support Advisor in Great Houghton employer: Zachary Daniels Recruitment
Join a leading global sports retailer as a Customer Support Advisor in Northampton, where you'll thrive in a supportive and collaborative environment that values your contributions. With a competitive salary of up to £28,000 plus bonuses, hybrid working options, and ongoing training, this role offers excellent opportunities for career progression while allowing you to indulge your passion for cycling. Experience a workplace that prioritises employee growth and fosters strong relationships, making a meaningful impact on customer experiences.
Contact Details:
Zachary Daniels Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Great Houghton
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would resolve them. Being able to demonstrate your troubleshooting abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready for the challenge!
We think you need these skills to ace Customer Support Advisor in Great Houghton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping people! Share specific examples of how you've gone above and beyond to deliver great customer service in the past.
Highlight Your Problem-Solving Skills:We’re all about finding solutions, so make sure to mention any experiences where you’ve tackled challenges head-on. Whether it’s a tricky customer query or a technical issue, we want to see how you’ve made a difference!
Tailor Your Application to Us:Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Show us why you’d be a perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Cycling Stuff
Even if you’re not a bike mechanic, having a basic understanding of cycling products can really set you apart. Brush up on common cycling terms and popular products in the market. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you solved problems or turned a negative experience into a positive one. This will demonstrate your ability to handle customer enquiries effectively.
✨Practice Problem-Solving Scenarios
Anticipate potential customer issues related to cycling and think through how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your strong problem-solving abilities.
✨Be Ready to Build Relationships
The role involves working closely with stores and internal teams, so be prepared to discuss how you build and maintain relationships. Share examples of how you’ve collaborated with others in previous roles to improve customer experiences.
