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- Tasks: Lead global retention strategies and enhance customer loyalty through innovative CRM initiatives.
- Company: Luxury lifestyle brand with ambitious growth plans and a focus on digital strategy.
- Benefits: Competitive salary, hybrid work model, and excellent benefits package.
- Why this job: Shape the future of customer engagement in a dynamic and fast-growing environment.
- Qualifications: Proven experience in strategic leadership and hands-on CRM execution.
- Other info: Exciting opportunity to build a new function from the ground up.
The predicted salary is between 78000 - 108000 £ per year.
This is a brand-new role at the heart of their global digital strategy. This is a career-defining opportunity to build and shape the retention, loyalty, and CRM function from the ground up for a brand with incredible momentum and ambitious growth plans. The business is excited about the potential this role brings; recognising that customer retention, loyalty, and engagement will be a key pillar of their continued success.
They are looking for someone who can bring the perfect blend of strategic leadership and hands-on delivery to truly own and evolve this space.
The Opportunity:
As Global Head of Retention, you will lead the global CRM, email, SMS, and loyalty ecosystem; ensuring every interaction is thoughtful, data-led, and perfectly on-brand. You will develop the overarching retention strategy while remaining close to the detail, combining strategic direction with the ability to execute, analyse, and continuously optimise.
This is a chance to build something from day one.
Global Head of Retention employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Retention
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their brand values and recent projects. This way, we can show them how our skills align perfectly with their ambitious growth plans.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. The more comfortable we are with our delivery, the better we’ll shine when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for talent that can help shape our retention strategy.
We think you need these skills to ace Global Head of Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Global Head of Retention. Highlight your experience in CRM, loyalty programmes, and any strategic leadership roles you've held. We want to see how you can bring that perfect blend of strategy and hands-on delivery!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer retention and how your skills align with our ambitious growth plans. Be sure to mention specific examples of how you've successfully built or improved retention strategies in the past.
Showcase Your Data Skills: Since this role is all about data-led decision making, make sure to highlight your analytical skills. Share examples of how you've used data to drive customer engagement and retention in previous roles. We love numbers, so don't be shy!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Numbers
As the Global Head of Retention, you'll need to demonstrate a strong grasp of data analytics. Brush up on key metrics related to customer retention and loyalty. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Strategic Vision
This role is all about blending strategic leadership with hands-on execution. Prepare to articulate your vision for a successful retention strategy. Think about how you would approach building the CRM and loyalty ecosystem from scratch and be ready to share specific examples.
✨Be Brand-Centric
Understand the luxury lifestyle brand's ethos and values. During the interview, highlight how you can ensure that every customer interaction aligns with the brand's identity. Share examples of how you've maintained brand integrity in past retention strategies.
✨Engage with Questions
Interviews are a two-way street! Prepare insightful questions that show your interest in the company's growth plans and how you can contribute. Ask about their current retention challenges and how they envision the new role evolving within the team.
