At a Glance
- Tasks: Lead and develop operations for a fast-growing e-commerce business.
- Company: Dynamic online retail company with ambitious growth plans.
- Benefits: Competitive salary, 28 days holiday, and a friendly work environment.
- Other info: Monday to Friday hours with opportunities for career advancement.
- Why this job: Make a real impact in a growing business and shape operational strategy.
- Qualifications: Experience in e-commerce operations and strong leadership skills.
The predicted salary is between 70000 - 88000 € per year.
A fast-growing online retail business operating across multiple brands, with ambitious plans to become a market leader in our sector. To support our continued growth, we are looking for an experienced and commercially minded Head of Operations to lead and develop our operational function. This is a hands-on leadership role where you will oversee fulfilment, production, and third-party logistics operations, helping to drive performance, scalability, and continuous improvement across the business.
The Role
As Head of Operations, you will lead the operational teams at the Crewe site while also overseeing the 3PL network. You'll play a key role in shaping operational strategy, improving efficiencies, and ensuring an outstanding customer experience.
Key Responsibilities
- Lead and develop the Operations team, creating a high-performance and customer-focused culture
- Work closely with the leadership team to support and deliver the wider business strategy
- Oversee all fulfilment operations including goods intake, inventory management, kitting, pick & pack, and dispatch
- Manage on-demand production operations to ensure quality, efficiency, and service excellence
- Identify and implement scalable process improvements, systems, and automation opportunities
- Improve communication and collaboration across departments and external partners
- Take ownership of operational budgets and P&L performance, ensuring strong cost control and productivity
- Make key decisions around operational investment, resources, and equipment
- Build strong relationships with suppliers, logistics providers, and key stakeholders
- Analyse operational performance and present insights, results, and future initiatives to the wider business
About You
We are looking for an experienced operational leader who thrives in a fast-paced e-commerce environment and enjoys building efficient, scalable operations. You will ideally have:
- Significant experience leading operations within an e-commerce or multi-channel retail environment
- Strong knowledge of order fulfilment, warehousing, logistics, and operational best practice
- Experience managing or working with international fulfilment or 3PL partners
- Strong commercial awareness with the ability to balance operational performance and customer experience
- Excellent leadership skills with the ability to motivate, engage, and develop teams
- A proactive and solutions-focused mindset with a passion for continuous improvement
- Strong understanding of operational systems, technology, and process optimisation
- Excellent organisational and project management skills with strong attention to detail
What's On Offer
Salary: £70,000-£88,000
28 days holiday plus your birthday off
Additional holiday entitlement with long service
Friendly and collaborative working environment
Monday to Friday working pattern (8am - 4pm)
Opportunity to play a key role in a growing and ambitious business. This is an excellent opportunity for a driven operational leader looking to make a real impact within a growing business where your ideas, leadership, and expertise will directly influence future success.
Head of Operations in Crewe employer: Zachary Daniels Recruitment
Join a fast-growing e-commerce business in Crewe, where you will lead a dynamic operations team in a collaborative and friendly environment. With competitive salary packages, generous holiday allowances, and a focus on employee development, this role offers the chance to make a significant impact while enjoying a balanced work-life schedule. Embrace the opportunity to shape operational strategies and drive continuous improvement in a company that values your expertise and innovative ideas.
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Crewe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve. This shows you're not just interested in any job, but specifically in making an impact at their company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Head of Operations. Highlight your leadership experience and your knack for improving processes – this is what will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our growth.
We think you need these skills to ace Head of Operations in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations role. Highlight your experience in e-commerce and operational leadership, focusing on achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for operations and how your skills can help us drive performance and improve customer experience.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you motivate teams and foster a high-performance culture, so share specific examples from your past experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Numbers
As a Head of Operations, you'll need to demonstrate your understanding of operational budgets and P&L performance. Brush up on key metrics related to fulfilment, logistics, and inventory management. Be ready to discuss how you've improved these areas in past roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight how you've motivated and developed teams. Prepare to share specific instances where your leadership made a tangible difference in team performance or customer satisfaction.
✨Be Solutions-Focused
The company is looking for someone with a proactive mindset. Come prepared with ideas on how you would identify and implement process improvements. Think about challenges you've faced in previous roles and how you overcame them with innovative solutions.
✨Understand the E-commerce Landscape
Familiarise yourself with current trends in e-commerce and how they impact operations. Be ready to discuss how you've adapted to changes in the industry and how you can leverage technology and systems to enhance operational efficiency.
