Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead innovative customer and retail insight strategies using AI and advanced analytics.
- Company: Join a major consumer brand at the forefront of retail transformation.
- Benefits: Highly competitive salary, flexible working, and significant career growth potential.
- Why this job: Shape the future of retail insights and influence strategic decisions.
- Qualifications: Proven experience in insights or analytics within consumer or retail sectors.
- Other info: Be part of a dynamic team driving change and innovation.
The predicted salary is between 43200 - 72000 £ per year.
We are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new leadership roles are emerging - and this is one of the most exciting we've seen.
Zachary Daniels is proud to be partnering with a major consumer brand to appoint a Head of Retail & Customer Insights - a truly influential role created to sit at the intersection of people, insight, technology, and commercial strategy. This is a role for a real gem: someone who can think laterally, lead with humanity, and use data, AI, and insight to shape the future of a household name.
The Opportunity: As Head of Retail & Customer Insights, you will be at the forefront of change, redefining how customer and retail insight is generated, scaled, and used across the organisation. You'll have access to exceptionally rich data: including Kantar, Nielsen, loyalty scheme data, and advanced internal analytics! You'll turn this into foresight not just hindsight! This is about asking better questions, uncovering deeper truths, and helping leaders make smarter, faster, braver decisions.
What You'll Shape:
- A future-focused customer and retail insight vision for a major consumer brand
- How AI, machine learning, and advanced analytics are embedded into everyday decision-making
- A deep, human understanding of customer behaviour, needs, and emerging trends
- How insight influences pricing, promotions, marketing, loyalty, digital, and retail experience
- The evolution from reporting to prediction, scenario planning, and commercial foresight
- A high-performing, modern insight and analytics team equipped for the next decade
What You'll Do:
- Lead the end-to-end customer and retail insight strategy
- Combine external data sources (Kantar, Nielsen, market intelligence) with internal and loyalty data
- Drive advanced analytics including segmentation, CLV, churn, and propensity modelling
- Leverage AI and machine learning to scale insight and unlock new possibilities
- Translate complex data into clear, compelling narratives that inspire action
- Partner closely with senior leaders as a trusted, strategic advisor
- Challenge thinking, influence direction, and help shape long-term growth
Who This Is For? This role is designed for someone who:
- Is an established insight or analytics leader within consumer, retail, or ecommerce
- Thrives at the intersection of technology, data, people, and storytelling
- Is energised by change and excited by what AI and analytics now make possible
- Thinks commercially but leads with curiosity and empathy
- Wants to be remembered for building something that didn't exist before
Why This Role Is Different? This is not a replacement role - it's a statement of intent. You'll be shaping a new generation of insight capability, not inheriting an old one. You'll operate at the heart of strategic decision-making, with real influence. Backed by a major brand willing to invest in data, technology, and people. Highly competitive salary, flexibility, and long-term career impact.
If this sounds like you, please make sure you apply today!
Locations
Head of Retail & Customer Insight in Cheshire, Chester employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail & Customer Insight in Cheshire, Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and analytics space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with data, AI, and customer insights. When you get the chance to chat with potential employers, share these examples to demonstrate how you can drive change and influence decisions.
✨Tip Number 3
Prepare for interviews by researching the company’s current challenges and trends in retail. Think about how your expertise can help them navigate these changes. This will not only impress them but also show that you’re genuinely interested in making an impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let’s make it happen together!
We think you need these skills to ace Head of Retail & Customer Insight in Cheshire, Chester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the intersection of data, technology, and customer insights. Make it personal and relatable!
Tailor Your Experience: Don’t just list your past jobs; connect the dots! Highlight experiences that align with the responsibilities of the Head of Retail & Customer Insights role. We’re looking for those specific skills and achievements that make you a perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Zachary Daniels Recruitment
✨Know Your Data
Familiarise yourself with the types of data mentioned in the job description, like Kantar and Nielsen. Be ready to discuss how you’ve used similar data in past roles to drive insights and influence decisions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach, especially in guiding teams through change. Emphasise your ability to lead with empathy and curiosity, as this role requires a human touch in a tech-driven environment.
✨Think Strategically
Be prepared to discuss how you would shape a future-focused customer insight vision. Think about how AI and advanced analytics can be integrated into decision-making processes and be ready to share your ideas on this.
✨Craft Compelling Narratives
Practice translating complex data into clear, actionable insights. You’ll need to inspire action, so think of ways to present your findings in a compelling narrative that resonates with senior leaders.