At a Glance
- Tasks: Lead and inspire a luxury retail team to deliver exceptional client experiences.
- Company: Join a globally recognised luxury fashion brand in Manchester.
- Benefits: Competitive salary, benefits, and opportunities for personal growth.
- Other info: Exciting opportunity for career advancement in a dynamic environment.
- Why this job: Be part of a creative culture focused on individuality and client excellence.
- Qualifications: Luxury retail experience and strong leadership skills required.
The predicted salary is between 33300 - 40700 £ per year.
An exciting opportunity has arisen for an experienced luxury retail professional to join an internationally recognised luxury fashion business in Manchester. This is a key leadership position for someone who is passionate about luxury, exceptional client experience and developing high-performing teams. We are open to experienced Assistant Managers, Deputy Managers, Department Managers and Senior Supervisors who have a strong luxury retail background and are ready to take the next step.
The ideal candidate will be commercially driven, confident working with VIP clients and have a proven track record in CRM, clienteling and relationship-led sales.
The Role
Working closely with the Store Manager, you will support the leadership and commercial performance of the boutique, ensuring the team consistently delivers an exceptional and highly personalised client experience. Key responsibilities include:
- Leading, coaching and motivating the team to achieve and exceed sales targets
- Driving CRM, clienteling, appointments and repeat business
- Developing strong relationships with VIP, UHNW and high-value clients
- Monitoring KPIs and using commercial data to maximise opportunities
- Coaching the team on clienteling, selling techniques and client experience
- Supporting recruitment, training and ongoing team development
- Maintaining exceptional standards across client experience, presentation and store operations
- Supporting VIP appointments, events and wider commercial initiatives
- Acting as a senior point of contact in the Store Manager's absence
About You
Luxury retail experience is essential. You will ideally have experience within luxury fashion, accessories, jewellery, watches or another highly service-led luxury environment. We are looking for:
- Proven luxury retail experience with strong commercial results
- Previous leadership, supervisory or management experience
- Excellent CRM and clienteling skills
- Experience managing VIP / UHNW client relationships
- A strong understanding of appointment-led and relationship-based selling
- The ability to coach and develop a luxury retail team
- Strong knowledge of retail KPIs and commercial performance
- A polished, confident and engaging approach with clients
- Exceptional attention to detail and high personal standards
- The ambition and confidence to lead from the front
If you're a luxury retail professional ready for your next step and want to join a distinctive global business where creativity, individuality and exceptional client experience are at the heart of the culture, we'd love to hear from you.
Salary: £45,000 - £50,000 + benefits
Location: Manchester
Assistant Manager / Deputy Manager in Manchester employer: Zachary Daniels Careers
Join a well-established automotive company in Wokingham, where your expertise as an MOT Tester is truly appreciated. With a strong commitment to employee development, you will benefit from competitive salaries, generous bonuses, and a comprehensive benefits package that prioritises your health and wellbeing. Experience a supportive work culture that fosters growth and offers genuine career progression opportunities in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager / Deputy Manager in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zachary Daniels Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zachary Daniels Careers!
We think you need these skills to ace Assistant Manager / Deputy Manager in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zachary Daniels Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zachary Daniels Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zachary Daniels Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zachary Daniels Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
