At a Glance
- Tasks: Manage customer enquiries and orders, ensuring top-notch service and smooth communication.
- Company: Join a thriving fashion business in Leeds with a supportive team culture.
- Benefits: Competitive salary, 23 days' leave, pension scheme, and a Christmas bonus.
- Other info: Enjoy free parking and a positive work environment focused on growth.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26100 - 31900 £ per year.
We're delighted to be recruiting for a Customer Services Advisor to join a well-established and growing company based in Leeds, supplying independent retailers across the UK and internationally. This is an excellent opportunity for a customer-focused, organised and proactive individual to join an established Customer Services team of four, reporting directly to the Customer Service Manager. The role is varied and fast-paced, combining day-to-day customer service with order management, production tracking and cross-departmental coordination.
You'll play an important role in ensuring customers receive a first-class service, while keeping orders on track and communicating effectively with both internal teams and overseas production partners.
The Role
As Customer Services Advisor, you will be responsible for managing customer enquiries and orders from initial contact through to delivery, ensuring queries are handled efficiently and customers are kept informed throughout the process.
Key Responsibilities
- Manage customer enquiries via telephone and email, including responsibility for a shared inbox
- Build strong, professional relationships with customers and provide a consistently high level of service
- Advise customers on garment lead times, production schedules and delivery expectations
- Handle order queries, amendments and complaints promptly and professionally
- Support the onboarding of new customers
- Occasionally welcome and meet customers at the head office
- Maintain accurate production tracking and order management records
- Liaise with overseas production partners regarding garment specifications, production timelines and order progress
- Monitor orders throughout the production process to help ensure on-time delivery
- Work closely with Operations and other internal departments to coordinate dispatches, returns and customer requirements
- Ensure alterations and special-fit garments are completed within agreed timescales
- Proactively identify potential issues and communicate these to customers and relevant internal teams
- Contribute to improving processes and the overall customer experience
About You
We're looking for someone who genuinely enjoys working with customers and takes pride in providing an excellent service. You'll be confident communicating with a range of people, highly organised and comfortable managing multiple priorities in a busy environment. You'll ideally have:
- Previous experience in a customer service role is essential
- Excellent verbal and written communication skills
- A professional, clear and personable communication style
- Strong relationship-building and interpersonal skills
- The ability to empathise with customers and understand their needs
- A calm, solutions-focused approach when dealing with challenges or complaints
- Strong problem-solving and critical-thinking skills
- The confidence to manage difficult conversations and resolve conflict effectively
- Excellent attention to detail and accuracy
- Strong organisational skills and the ability to prioritise a varied workload
- Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook
- The ability to work effectively both independently and as part of a wider team
- A proactive, positive and can-do attitude
- Reliability, punctuality and a genuine willingness to learn and improve processes
- Experience within fashion, garment manufacturing or a related manufacturing environment would be advantageous, but is not essential.
What's on Offer
- £27,000-£28,500 salary, depending on experience
- Monday to Friday, 8:30am-5:00pm
- Free on-site parking
- 23 days' annual leave plus 8 statutory holidays
- 5% matched pension scheme
- Discretionary annual Christmas bonus based on company performance
- The opportunity to join an established and supportive team within a successful fashion business
If you're an experienced Customer Services professional who enjoys building strong customer relationships, keeping things organised and working in a collaborative environment, we'd love to hear from you.
Customer Services Advisor in Leeds employer: Zachary Daniels Careers
Join a well-established automotive company in Wokingham, where your expertise as an MOT Tester is truly appreciated. With a strong commitment to employee development, you will benefit from competitive salaries, generous bonuses, and a comprehensive benefits package that prioritises your health and wellbeing. Experience a supportive work culture that fosters growth and offers genuine career progression opportunities in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zachary Daniels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zachary Daniels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zachary Daniels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Zachary Daniels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zachary Daniels Careers!
How to prepare for a job interview at Zachary Daniels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
