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- Tasks: Build strong customer relationships and ensure satisfaction across all service touchpoints.
- Company: Join Stingray, a fast-growing company with a passion for music and innovation.
- Benefits: Enjoy a fun work environment, competitive salary, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and creativity.
- Why this job: Be part of a creative team and make a real impact on customer success.
- Qualifications: Strong communication skills and experience in customer relationship management.
The predicted salary is between 40000 - 50000 £ per year.
At Stingray, creativity, collaboration, and innovative technology are at the core of our DNA. We are seeking a dynamic Customer Success Manager located in London, UK, to join our Sales and Marketing team for Europe, Africa and Asia. Reporting to the Head of Marketing you will be responsible for developing customer relationships that promote retention, loyalty and growth. You will work closely with customers to drive satisfaction across all service touchpoints and collaborate with internal stakeholders including our creative services team, content curators and technology team.
Responsibilities:
- Act as a POC for external parties managing the marketing/communication channel with new/existing partners.
- Interact daily with internal and external stakeholders to keep them updated with ongoing project statuses and performance.
- Ensure full customer satisfaction through daily interactions with assigned accounts and liaising internally for pending actions.
- Manage the relationship and expectations of the client by taking into account their needs and feedback.
Customer Success Manager employer: Z953
Contact Detail:
Z953 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Stingray on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching Stingray's projects and values. Show us how your skills align with their mission and be ready to discuss how you can contribute to customer satisfaction and retention.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to interact with various stakeholders. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stingray team!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Music: When writing your application, let your love for music shine through! We want to see how your enthusiasm aligns with our creative and fun environment. Share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer relationships and how you can contribute to our mission of driving satisfaction and loyalty.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Z953
✨Know Your Stuff
Before the interview, dive deep into Stingray's mission and values. Understand how creativity and collaboration play a role in their success. This will help you connect your experience as a Customer Success Manager to their culture and show that you're genuinely interested in the company.
✨Showcase Your Relationship Skills
Be ready to share specific examples of how you've built and maintained customer relationships in the past. Highlight instances where you've driven customer satisfaction and loyalty, as this is key for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Collaboration Questions
Since the role involves working closely with various teams, expect questions about collaboration. Think of times when you successfully worked with different departments or stakeholders to achieve a common goal. This will demonstrate your ability to work in a team-oriented environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the challenges the Customer Success team currently faces or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.