At a Glance
- Tasks: Welcome guests, assist with check-ins, and serve food and drinks.
- Company: Join Z Hotels, a fun and supportive hospitality team.
- Benefits: Hands-on training, social activities, and real career progression.
- Other info: Full-time role with flexible shifts and a one-year apprenticeship.
- Why this job: Kickstart your hospitality career with exciting opportunities for growth.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15000 - 20000 £ per year.
Apprentice/Trainee GSA
Start your hospitality career with Z Hotels as an Apprentice/Trainee GSA!
Enjoy hands‑on training, great benefits, social activities, and real opportunities for development and progression.
Join a team that works hard, has fun, and supports your growth every step of the way.
- What You’ll Do
- Welcome guests and support with check‑in and check‑out procedures
- Assist in setting up and replenishing the breakfast buffet
- Help serve food and drinks, including coffee, alcoholic beverages, and snacks
- Clear and clean tables in the café area
- Support with handling guest queries and offering local information
- Learn to manage phone calls and respond to guest emails
- Help keep reception and café areas clean and well‑presented
- Assist with basic admin tasks like key cutting and invoice preparation
- Restock supplies and check cleanliness standards are maintained
- Observe and support in responding to maintenance or housekeeping requests
Skills Required
- Communication skills
- Attention to detail
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Patience
- Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
- Working
Week: This full‑time role is 40 hours, 5 days per week on a shift basis, including early starts, late finishes, weekends, and bank holidays.
We do rotas two months in advance, so team members can make plans outside of work.
- Expected Duration: 1 Year
- Number of Positions Available: 2
- Training Provider: THE OPPORTUNITY PROVIDER LTD
- #J-18808-Ljbffr
Apprentice / Trainee Hotel General Assistant in City of Westminster employer: Z HOTELS OPERATIONS LTD
Z Hotels is an exceptional employer for those starting their journey in hospitality, offering a vibrant work culture that prioritises hands-on training and employee development. With great benefits, social activities, and a supportive team environment, you will have the opportunity to grow and progress in your career while enjoying the dynamic atmosphere of the hotel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice / Trainee Hotel General Assistant in City of Westminster
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Apprentice / Trainee Hotel General Assistant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at Z HOTELS OPERATIONS LTD, make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at Z HOTELS OPERATIONS LTD.
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with Z HOTELS OPERATIONS LTD!
How to prepare for a job interview at Z HOTELS OPERATIONS LTD
✨Know Your Menu
Before heading into your interview at Z HOTELS OPERATIONS LTD, brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at Z HOTELS OPERATIONS LTD. They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like Z HOTELS OPERATIONS LTD!
