At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Other info: Great career progression opportunities, including a chance to undertake an apprenticeship.
- Why this job: Be part of a dynamic team making a real difference in guest experiences every day.
- Qualifications: Experience in hospitality preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in Bath employer: Z Hotel Bath
HotelCare is an exceptional employer, offering a dynamic work environment where you can thrive as a Floor Supervisor. With a commitment to employee growth through training and apprenticeship opportunities, alongside a generous benefits package including up to 28 days of paid holiday and flexible working hours, we ensure our team feels valued and supported. Join us in making a positive impact in the hospitality sector while enjoying a collaborative culture that prioritises sustainability and quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Bath
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you’re interested in and ask if they have any upcoming vacancies. A friendly email or call can show your enthusiasm and might just land you an interview.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your experience aligns with the role of a Room Attendant. Show off your attention to detail and customer service skills – they’re key in this line of work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities at HotelCare, making it easier for us to connect and get you on board with our fantastic team.
We think you need these skills to ace Room Attendant in Bath
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight any previous experience in housekeeping or similar roles. We want to see how your background aligns with the Room Attendant position, so don’t hold back on those details!
Be Personable:Remember, we’re looking for someone who can provide excellent customer service. Use your application to showcase your friendly attitude and willingness to help guests. A personal touch can really make your application stand out!
Follow Instructions:Make sure to read the job description carefully and tailor your application accordingly. We appreciate candidates who can follow directions and understand what we’re looking for in a Room Attendant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Z Hotel Bath
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning standards, guest interactions, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since you'll be interacting with guests, it's crucial to highlight your customer service experience. Think of examples where you've gone above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to provide excellent service, which is key for this position.
✨Demonstrate Your Attention to Detail
As a Room Attendant, attention to detail is vital. Prepare to discuss how you ensure cleanliness and organisation in your previous roles. You might even want to mention specific cleaning techniques or tools you’re familiar with, as this shows you take pride in your work.
✨Be Ready for Practical Questions
Expect some practical questions about how you would handle certain scenarios, like dealing with a guest complaint or managing your time effectively. Practising these responses can help you feel more prepared and confident during the interview.
