Head Of Business Change Management in City of London

City of London Full-Time No home office possible

Overview

Remote based

A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across a complex, multi-phase insourcing and service transformation initiative.

The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement.

This is a unique opportunity to lead transformational change and shape the future of public service delivery through strategic leadership and innovation.

Responsibilities

Define and lead the overarching business change vision, aligned to organisational and programme objectives
Shape, prioritise, and govern a portfolio of change initiatives across all phases of the programme lifecycle
Chair change governance forums and provide strategic advice to programme and executive boards
Act as a trusted advisor to senior stakeholders, securing sponsorship and addressing resistance to change
Hold executive accountability for benefits realisation and value delivery
Build and embed capability across Business Change, Super User, and Change Champion networks
Lead organisational readiness planning and address structural, cultural, and behavioural barriers to adoption
Sponsor innovation in change delivery, including the use of behavioural science and digital adoption tools
Lead post-implementation reviews and ensure insights are fed into continuous improvement activities
Act as executive sponsor for change capability development within the client organisation

Requirements

Proven experience setting strategic direction for large-scale, enterprise-wide change programmes
Strong, visible leadership with the ability to shift mindsets and embed sustainable cultural change
Expertise in shaping and approving Change Impact and Change Load assessments
Experience developing business readiness strategies and executive-level dashboards
Strong governance and assurance capability across complex, multi-stream programmes
Ability to influence effectively at board level and across diverse operational teams
Outcome-focused approach with a demonstrable track record of successful adoption and benefits delivery
High levels of political and organisational awareness, with excellent stakeholder engagement skills
Experience working with technology delivery partners and consultancies

Desirable skills

Experience leading change management for phased service transitions or insourcing programmes
Awareness of political, regulatory, and public accountability considerations in public service delivery
Understanding of digital accessibility, inclusion, and ethical considerations in service transformation

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