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- Tasks: Lead a dynamic team while managing helpdesk operations for NHS facilities.
- Company: Join a reputable organisation dedicated to delivering exceptional healthcare services.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in healthcare by ensuring efficient operations across multiple NHS buildings.
- Qualifications: Previous experience in FM Helpdesk roles is preferred; healthcare experience is a plus.
- Other info: This is a permanent role based in Warrington with a salary of £30k.
The predicted salary is between 24000 - 42000 £ per year.
Join to apply for the Helpdesk Supervisor role at YWCA of Greater Harrisburg.
Facilities Helpdesk Supervisor – Warrington – 30k – Permanent role. The client is currently looking to recruit an experienced Facilities Helpdesk Supervisor to join their busy team based in Warrington. The ideal candidate will have previous experience working within a FM Helpdesk role. Experience in the Healthcare arena would also be beneficial but is not essential.
The Role
This role is responsible for acting as a working supervisor, balancing helpdesk coordination duties with team leadership. You will support the Helpdesk Team in managing and delivering subcontractor, engineering, operational & project works, covering a portfolio of 35 NHS buildings across the North West & London areas, to provide maximum value and excellent customer service to its client.
- PPMs and Reactive task Completion
- One to Ones with the team
- Ensuring tasks are completed and closed down
- CAFM System
- Scheduling and Allocating Engineers
- Chasing Tasks through to completion
- Raising Purchase orders
- Reviewing and Approving invoices
- Handling Rechargeable Works
- Managing Team Inbox
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT System Training and Support
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Helpdesk Supervisor employer: YWCA of Greater Harrisburg
Contact Detail:
YWCA of Greater Harrisburg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor
✨Tip Number 1
Familiarise yourself with the CAFM systems commonly used in facilities management. Being able to demonstrate your knowledge of these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have in managing teams or leading projects, especially in a helpdesk environment. Be prepared to discuss specific examples of how you've successfully coordinated tasks and supported your team.
✨Tip Number 3
Research the NHS and its operational needs, particularly in the North West and London areas. Understanding their specific challenges and how your role can contribute to their success will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you ensure excellent service delivery. Think of examples where you've gone above and beyond to meet client needs, as this is crucial for the role.
We think you need these skills to ace Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and helpdesk roles. Emphasise any leadership experience and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with CAFM systems, managing teams, and delivering excellent customer service, as these are key aspects of the job.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Helpdesk Supervisor position, such as communication, problem-solving, and organisational skills. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a supervisory role.
How to prepare for a job interview at YWCA of Greater Harrisburg
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous experience in a Facilities Helpdesk role. Be prepared to discuss specific examples of how you've managed helpdesk operations and supported your team in delivering excellent customer service.
✨Demonstrate Leadership Skills
As this role involves team leadership, be ready to share your experiences in managing a team. Discuss how you handle one-to-ones, motivate your team, and ensure tasks are completed efficiently.
✨Familiarise Yourself with CAFM Systems
Since the role requires the use of a CAFM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, mention it during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of scenarios where you successfully handled reactive tasks or scheduling challenges, and be ready to explain your thought process.
