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- Tasks: Join our team as a Helpdesk Administrator, managing PPM jobs and general admin tasks.
- Company: Work with a leading Facilities and Maintenance Provider in St Albans.
- Benefits: Enjoy a permanent role with a competitive salary and a supportive office environment.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to essential services.
- Qualifications: Experience in administration and PPM planning is preferred; training will be provided.
- Other info: Full-time, Monday to Friday, 8.30-17.30 office-based position.
The predicted salary is between 24000 - 42000 £ per year.
Facilities Helpdesk Administrator- St Albans- 28k-30k- Permanent Opportunity. Office Based
My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced PPM Administrator to join their team based in their Head Office.
This is a full time office based position- Monday to Friday 8.30-17.30
Duties
- General Administration duties
- PPM planning, releasing and allocating jobs
- Monitor and progress PPM jobs
- Content checking of engineer worksheets
- Cross referencing of engineer worksheets for job numbers, signatures and dates
- Renaming of worksheets adhering to a standard format naming convention
- Ensure PPM KPI\’s are maintained at 100%
- Zero cost jobs
- Raising Purchase Orders
- Arrange, monitor and progress subcontractor PPMs
- Chase engineers and subcontractors for completion paperwork and file as directed
- Issue the All Released PPM spreadsheet to client within four days of period end
- Raise remedial jobs when required
- Undertake reactive help desk training to become competent in order to cover when necessary
- Follow protocol at all times
- Cover all contracts as required during staff absences
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Helpdesk Administrator employer: YWCA of Greater Harrisburg
Contact Detail:
YWCA of Greater Harrisburg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in helpdesk administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s values and recent projects. Showing that you understand their mission and how you can contribute to their goals will make a strong impression during your discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects in previous roles. This will help you illustrate your organisational skills, which are crucial for a Helpdesk Administrator.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and helpdesk roles. Emphasise any previous work with PPM planning or facilities management to align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the duties mentioned in the job description. Mention your familiarity with monitoring and progressing PPM jobs, as well as your ability to handle general administration tasks.
Highlight Relevant Skills: In your application, focus on skills such as organisation, attention to detail, and communication. These are crucial for managing engineer worksheets and liaising with subcontractors effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the Helpdesk Administrator role.
How to prepare for a job interview at YWCA of Greater Harrisburg
✨Know Your PPM Processes
Familiarise yourself with Planned Preventative Maintenance (PPM) processes and terminology. Be prepared to discuss how you have previously managed or contributed to PPM planning and job allocation.
✨Demonstrate Strong Administrative Skills
Highlight your experience with general administration duties, especially in a facilities management context. Be ready to provide examples of how you've effectively managed documentation and ensured accuracy in your work.
✨Showcase Your Communication Skills
As a Helpdesk Administrator, you'll need to liaise with engineers and subcontractors. Prepare to discuss how you handle communication, follow-ups, and ensure that all parties are kept informed about job progress.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've had to chase paperwork or manage multiple tasks under pressure, and be ready to explain your approach.
