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For Companies At a Glance
- Tasks: Manage soft services like cleaning, security, and tenant engagement in a prestigious building.
- Company: Renowned leader in property management located in the heart of London.
- Benefits: Competitive salary, bonus opportunities, and career development in an award-winning company.
- Why this job: Join a dynamic team and enhance tenant experiences in a landmark location.
- Qualifications: Experience in high-end customer service and soft services management required.
- Other info: Great opportunity for career progression and involvement in sustainability initiatives.
The predicted salary is between 52000 - 78000 £ per year.
Overview
City: London - £65,000 + Package - Bonus - Full time office based - Monday to Friday.
My client, a renowned and prestigious leader in property management, is recruiting for an experienced Facilities and Building Manager to oversee all soft service operations within a flagship multi-tenanted building located in the heart of the City.
Key Responsibilities
- Soft Services Management: Manage day-to-day delivery of cleaning, security, reception, and waste management services and liaising with the Engineering team.
- Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs.
- Front-of-House Excellence: Ensure concierge and reception teams deliver a premium occupier experience.
- Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships.
- Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget.
- Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements.
- Sustainability Initiatives: Support waste reduction, recycling programs, and green initiatives.
- Event Coordination: Assist with planning and delivery of tenant events and community engagement activities.
Candidate Profile
- 5 Star Customer Services and engagement skills and proven experience managing soft services in a high-end commercial or corporate environment.
- Strong contractor management and negotiation skills.
- Excellent communication and stakeholder engagement abilities.
- IOSH or NEBOSH certification desirable.
- Service charge budget experience preferred.
Package
- Salary: Up to £65,000 + Package and Bonus Opportunity to work within a prestigious City landmark with a leading managing agent.
- Career development and progression within an award-winning company.
Facilities Manager- Soft Services employer: YWCA of Greater Harrisburg
Contact Detail:
YWCA of Greater Harrisburg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager- Soft Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Facilities Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its soft services. Understand their values and how they engage with tenants. This will help us tailor our responses and show that we’re genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your experience with contractor management and customer service during interviews. Use specific examples to highlight how you've successfully managed soft services in previous roles. This will demonstrate our capability to excel in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining a leading company in the industry.
We think you need these skills to ace Facilities Manager- Soft Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing soft services and any relevant certifications like IOSH or NEBOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that showcase your customer service skills and contractor management expertise. We love a good story!
Showcase Your Soft Services Experience: In your application, be sure to emphasise your experience with cleaning, security, and reception services. We’re keen on seeing how you’ve managed these areas in high-end environments, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at YWCA of Greater Harrisburg
✨Know Your Soft Services
Make sure you brush up on your knowledge of soft services management. Be ready to discuss your experience with cleaning, security, and reception services, as well as how you've ensured compliance with SLAs and KPIs in the past.
✨Showcase Your Customer Service Skills
Since this role requires 5-star customer service, prepare examples that highlight your ability to engage with tenants and provide exceptional service. Think about specific situations where you turned a challenging tenant interaction into a positive experience.
✨Demonstrate Contractor Management Expertise
Be prepared to talk about your experience managing contractors. Discuss how you've overseen their performance and ensured they meet the required standards. Highlight any negotiation skills you've used to improve service delivery.
✨Emphasise Compliance and Sustainability
Familiarise yourself with health and safety regulations relevant to soft services. Also, be ready to discuss any sustainability initiatives you've implemented, such as waste reduction or recycling programs, as these are increasingly important in facilities management.
