Support Worker - Beacon House in London

Fixed term contract for 3 months with the potential to become a permanent role. Support Worker/Support Assistant to work in the care sector.

We are seeking an experienced Support Worker to provide practical and person-centred support to service users at Beacon House.The manager requires an experienced support worker rather than a designated Keyworker. The successful candidate must be confident undertaking day‑to‑day support duties, engaging service users, completing health and safety checks and producing accurate written reports.

Job Purpose

To support the safe and effective running of the service by helping residents maintain their wellbeing, engage with available support and develop the skills required to improve their circumstances and independence.

The postholder will contribute to a safe, supportive and well‑managed environment, ensuring that service‑user needs and any emerging concerns are communicated and recorded appropriately.

Key Responsibilities

• Engage service users respectfully and professionally, building appropriate working relationships.
• Provide practical day‑to‑day support in line with residents’ identified needs and the service’s procedures.
• Encourage participation in activities and support opportunities.
• Listen to service users’ concerns and respond appropriately within the scope of the role.
• Promote dignity, independence, equality and inclusion.
• Identify changes in behaviour, wellbeing or circumstances and escal…
• Complete accurate, timely and factual reports, case notes and shift handover records.
• Record incidents, accidents, concerns and significant changes in service users’ circumstances.
• Communicate relevant information clearly to colleagues and management.
• Maintain confidentiality and handle personal information in accordance with organisational policies and data protection requirements.
• Carry out routine health and safety checks in accordance with service procedures.
• Identify and report hazards, defects, maintenance issues and potential risks.
• Help maintain a clean, safe and suitable environment for residents, staff and visitors.
• Follow fire safety procedures, emergency protocols and relevant risk assessments.
• Report incidents and take appropriate action within the limits of training and authority.
• Recognise and report safeguarding concerns promptly.
• Maintain appropriate professional boundaries.
• Follow organisational policies, procedures and instructions from management.
• Work effectively with colleagues and relevant external professionals.
• Attend required training, team meetings and handovers as directed.

Essential Requirements

• Previous experience working as a Support Worker in supported housing, residential services, homelessness services or a comparable setting.
• Demonstrable experience engaging and communicating with service users.
• Good report‑writing and written communication skills.
• Practical experience undertaking health and safety checks.
• Ability to recognise hazards, record findings and escal…
• Understanding of safeguarding, confidentiality and professional boundaries.
• Good organisational skills and the ability to follow procedures.
• A reliable, professional and person‑centred approach.

Desirable Requirements

• Experience supporting individuals with complex needs or challenging circumstances.
• Knowledge of risk assessments, incident reporting and support documentation.
• Relevant safeguarding, health and safety or support work training.

Personal Attributes

Candidates should be proactive, observant, reliable and approachable, with the confidence to engage service users professionally and complete documentation to a good standard.

Important Role Clarification

This is an experienced Support Worker position, not a designated Keyworker role. Candidates must have previous support work experience and be able to demonstrate competence in report writing, service‑user engagement and health and safety checks.

Work Location

In person