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- Tasks: Assist with urgent repairs, manage quotes, and ensure customer satisfaction.
- Company: Join a dynamic team focused on delivering quality repairs for residents.
- Benefits: Earn £15.67 per hour with potential for extension or permanent position.
- Why this job: Make a real impact by ensuring timely repairs and enhancing resident experiences.
- Qualifications: No specific qualifications required; just a proactive attitude and attention to detail.
- Other info: Work shifts at Hammersmith and Kings Cross, Monday to Friday.
Repairs Officer (Level 1) Ending Feb 2025 – May be extended/made perm £15.67 per hour 3 Shifts at Hammersmith and 2 at Kings Cross Monday – Friday 9am – 5pm N1 They will be expected to complete 80 cases a day. Assist with the progression and completion of day-to-day responsive repairs for our residents. Action these repairs with urgency to ensure things get fixed quickly and well. Be meticulous when reviewing and accepting quotes. Check if the costs from contractors are reasonable. Confirm that the repair work done matches what was supposed to be done before paying for it. Be proactive doing what you can to prevent these repairs from getting stuck, ensuring each repair is finished quickly and well. Keep both internal and external customers informed about what you’re doing and when it will get done. Answer questions whether online or in person ensuring that you record everything on Workwise Ensure that our residents have a good experience with their repairs. Understand what customers and colleagues need for repairs and do your best to deliver that. Do your best to triage/diagnose all repairs to the best of your ability – this will help to prioritise repairs that need serious attention, allocating the right resources, being as cost effective as possible, enhancing customer satisfaction. Analyse quotes/ variation orders and invoices, verifying costs and works by using the Schedule of Rates (SOR) liaising with appropriate person of authority if approval required. Investigate the cause and ascertain if a repair should be a recalled or closed down, liaising with all parties concerned
Repairs Officer ( Level 1 ) employer: Yvonne Lewis Group
Contact Detail:
Yvonne Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer ( Level 1 )
✨Tip Number 1
Familiarize yourself with the common types of repairs and issues that residents face. Understanding these will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be interacting with residents regularly, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 3
Get comfortable with analyzing quotes and invoices. Being able to discuss how you would verify costs and ensure quality work will demonstrate your attention to detail and financial acumen.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks or cases in a previous role. Highlighting your organizational skills and ability to prioritize will resonate well with the responsibilities of this position.
We think you need these skills to ace Repairs Officer ( Level 1 )
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Repairs Officer position. Highlight key responsibilities such as completing 80 cases a day and ensuring customer satisfaction, as these will be crucial in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in repairs or customer service. Emphasize any previous roles where you managed multiple tasks, handled customer inquiries, or worked with contractors.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your proactive approach to repairs. Mention specific examples from your past experiences that demonstrate your ability to manage repairs efficiently and keep customers informed.
Highlight Relevant Skills: In your application, make sure to highlight skills such as attention to detail, communication, and problem-solving. These are essential for the role and will help you stand out to the hiring team.
How to prepare for a job interview at Yvonne Lewis Group
✨Understand the Role
Make sure you have a clear understanding of the Repairs Officer role and its responsibilities. Familiarize yourself with the key tasks such as managing repairs, reviewing quotes, and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Show Your Proactivity
During the interview, highlight examples from your past experiences where you took initiative to resolve issues or improve processes. Emphasizing your proactive approach will show that you can handle the urgency required in this role and are committed to delivering excellent service.
✨Prepare for Scenario Questions
Be ready to discuss how you would handle specific scenarios related to repairs and customer interactions. Think about how you would prioritize urgent repairs, manage contractor quotes, and communicate effectively with residents. This will showcase your problem-solving skills and ability to think on your feet.
✨Demonstrate Customer Focus
Since the role involves ensuring a good experience for residents, be prepared to talk about your customer service philosophy. Share examples of how you've successfully managed customer expectations and resolved complaints in the past. This will illustrate your commitment to enhancing customer satisfaction.
