HOURS
The usual working day is 9.30am -5.30pm. Monday to Friday
This is a Senior Management position and the postholder is expected to undertake some evening and weekend work as required to monitor and oversee those services under their management and to represent the Theatre at functions and events.
This is an exciting opportunity for an experiencedsenior manager to join us as the Director of Operations and be part of the senior management at the Yvonne Arnaud Theatre.
The post holder will work to ensure the delivery of effective and efficient operations across key areas of customer facing, front of house and administrative activities ensuring audiences, customers, stakeholders and staff receive a high quality experience.
We are in searchof a professional with a proven track record of leading and delivering across the organisation for people, processes and compliance; ensuring that all aspects of operations at the theatre work together seamlessly and effectively to deliver the theatre’s vision and values. The role would suit a strategic doer and problem-solver, keen to implement sensible systems that deliver and bring out the best in people, who will be a visible presence around the theatre.
JOB PURPOSE
To ensure the delivery of effective and efficient operations acrosskey areas of customer facing, front of house and administrative activities, ensuringthat audiences, customers, stakeholders and staff receive a high quality experience.
The Operations Director is a member of the Executive Team; they work at a senior level, taking on responsibilities across the organisation for people, processes, compliance and their growth, ensuring that all aspects of operations at the theatre work together seamlessly and effectively to deliver the theatre’svision and values.
This is a role for a strategic doer, keen to implement sensible systems that deliver and bring out the best from people, who will be a visible presence around the theatre, available for problem-solving.
DUTIES AND RESPONSIBILITES
- Ensure that all areas of the theatre’s customer facing operations meet the need of the theatre’s audiences and customers, providing excellent positive customer experience.
- Lead on workforce planning and implementation for the areas under line of management, keepingexisting operations under review and identifying areas for continuous improvement.
- Line management of Front of House, Box Office, Catering and Buildings and Facilities.Developingthose staff under direct line of management so that they are motivated and trained to carry out their responsibilities to the required standard.
- Establish, monitor and evaluate agreed policies, procedures, objectives and targets for each of the areas under line of management.
- Ensure delivery of all services under line of management within agreed budgets.
- Undertake budget preparation, execute effective budget management and maintain accurate financial records.
- Support the Buildings and Facilities Manager to ensure that the policies, procedures and practices of Health & Safety and Environmental Sustainability operate effectively across the whole of the Theatre.
- To support the Buildings and Facilities Manager with the contracting and management of IT provision.
- Manage day to day employment and HR matters across the whole of the theatre (keeping up to date with changes in employment law, ensuring compliance with HR policies and procedures; maintaining accurate records; dealing with employment problems; keeping the Staff Handbook up-to-date and being first point of contact for any staff HR queries).
- Lead the Theatre’s Health & Safety Committee and the Green Group.
- Act as the main advisor on all issues relating to operational matters, keeping abreast of the latest legal, regulatory and best practice developmentse.g. Martyn’s Law and similar.
- Support the Chief Executive and Finance Director in developing a dynamic and welcoming company culture and values.
- Prepare information for internal reports, including Board reports as required.
- Attend Executive Team meetings, Heads of Department meetings, chair Operations meetings and attend Catering Board Meetings and other Board Meetings as required.
Other
- Demonstrate an understanding of the Theatre’s values, ethos and mission and to promote these through everyday practice in the role.
- Comply with all legislative, regulatory and policy requirements as appropriate.
- Comply with the Theatre’s Financial Regulations and financial management procedures.
- Demonstrate the value and importance of equality and diversity in every aspect of the Theatre’s work and show commitment through everyday practice in the role.
- Work continuously to improve individual knowledge, skills and behaviours for the current role and for the longer-term, gaining appropriate professional qualifications/accreditation and maintaining membership of appropriate professional bodies as appropriate.
- Participate in Theatre events including when these are held in the evenings, at weekends or otherwise outside of normal working hours.
- Support and engage with the work of the Creative Learning Department.
- Undertake such other duties as may reasonably be required from time to time.
