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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and drive sales in a luxury retail environment.
- Company: Join the iconic Saint Laurent team at Selfridges, known for its stylish culture.
- Benefits: Competitive pay, diverse workplace, and opportunities for personal growth.
- Why this job: Be part of a fashion-forward brand and connect with clients through your passion.
- Qualifications: Experience in retail or customer service, with a flair for fashion.
- Other info: Dynamic team atmosphere with a focus on collaboration and innovation.
The predicted salary is between 30000 - 50000 £ per year.
PURPOSE OF THE POSITION: A Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.
MISSIONS & RESPONSIBILITIES
- Provide an outstanding client and after-sale service to all visitors and clients.
- Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests.
- Cultivate a robust client portfolio to secure a proactive and growing business.
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach.
- Create personalized, versatile, and timeless silhouettes for the client and demonstrate a passion for fashion culture.
- Show a transparent and genuine attitude with the client and create a unique connection with them.
- Communicate in a professional and authentic way, with clients and colleagues.
- Effectively use all available tools to optimize business opportunities.
- Proactively support the front and back-of-house teams, their achievements, and ultimately the overall team spirit.
- Adhere to all company policies and operational procedures.
PROFILE
- A preferred professional experience in providing high-quality service focused on client expectations, i.e. in fashion & accessory retail, customer service, or luxury hospitality.
- Have personal taste and passion for fashion culture, and like to create personalized looks.
- Have a natural business mindset and an entrepreneurial spirit.
- Open-minded and looking for a company valuing audacity and authenticity.
- Strong team spirit to achieve common goals.
- At ease with using tools and applications, learns fast with new technologies.
- Motivation to work in a fast-paced environment, able to multitask & prioritise.
- Proactive, enthusiastic, & with a problem-solving attitude.
- Excellent written, oral & listening skills, in English and local language.
- Embrace change and see it as an opportunity to grow and develop.
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type: Regular
Start Date:
Schedule: Full time
Organization: Yves Saint Laurent UK Ltd
SAINT LAURENT Client Advisor (Selfridges)-1 in Manchester employer: Yves Saint Laurent UK Ltd
Contact Detail:
Yves Saint Laurent UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAINT LAURENT Client Advisor (Selfridges)-1 in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive into Saint Laurent's history, values, and latest collections. This way, when you chat with the team, you can show off your passion for the fashion culture and how you can contribute to their unique client experience.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and help you understand what it takes to thrive in the role.
✨Tip Number 3
Practice your pitch! When you get the chance to meet the hiring team, be ready to share your story. Highlight your previous experience in high-quality service and how you can create those personalized looks that clients love. Make it memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your fit for the role!
We think you need these skills to ace SAINT LAURENT Client Advisor (Selfridges)-1 in Manchester
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share personal experiences that highlight your connection to the industry and how you can create those unique looks for clients.
Tailor Your Application: Make sure to customise your application to reflect the values and standards of Saint Laurent. Use keywords from the job description to show that you understand what they’re looking for in a Client Advisor.
Highlight Your Client Service Skills: Since this role is all about providing exceptional client service, be sure to include examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to connect with clients and anticipate their needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Saint Laurent team!
How to prepare for a job interview at Yves Saint Laurent UK Ltd
✨Know Your Fashion Stuff
Make sure you brush up on your fashion knowledge before the interview. Understand Saint Laurent's latest collections, their brand values, and what sets them apart in the luxury market. This will show your passion for the fashion culture and help you connect with the interviewers.
✨Showcase Your Client-Centric Approach
Prepare examples of how you've provided exceptional client service in the past. Think about times when you identified a client's needs or went above and beyond to create a memorable experience. This aligns perfectly with the role's focus on client satisfaction.
✨Demonstrate Your Business Mindset
Be ready to discuss how you can drive sales and exceed KPIs. Share your thoughts on how to cultivate a robust client portfolio and any entrepreneurial ideas you have that could benefit the store. This shows you're not just about selling but also about growing the business.
✨Embrace Team Spirit
Highlight your ability to work well in a team and support your colleagues. Share experiences where you contributed to a positive team environment or helped others achieve their goals. This will resonate with the company's emphasis on collaboration and team spirit.