Summary
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewellery, scarves, ties and eyewear.
Job Description
A Senior Client Advisor contribute actively to the store sales and key indicators achievement.They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.
Missions & Responsibilities
- Provide an outstanding client and after-sale service to all visitors and clients
- Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
- Cultivate a robust client portfolio to secure a proactive and growing business
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
- Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
- Show a transparent and genuine attitude with the client and create a unique connection with them
- Communicate in a professional and authentic way, with clients and colleagues
- Effectively use all the available tools to optimize business opportunities
- Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
- Adhere to all company policies and operational procedures and follow them
- Proactively identify commercial opportunities during peak periods
- Take ownership of resolving issues before escalation
- Reinforce brand standards and service excellence on the shop floor
- Provide real-time feedback and guidance to Client Advisors
- Act as a reference point for peers
Profile
- A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
- personal taste and passion for the fashion culture, like to create personalized looks
- business mindset and an entrepreneurial spirit
- Open-minded and looking for a company valuing audacity and authenticity
- Strong team spirit to achieve common goals
- tools and applications, learns fast with new technologies
- Motivation to work in a fast-paced environment, able to multitask & prioritize
- Proactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English and local language
- Embrace change and see it as an opportunity to grow and develop
Job Type Regular Start Date 2026-10-12 Schedule Full time Organization Yves Saint Laurent UK Ltd
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SAINT LAURENT Senior Client Advisor - Bond Street employer: Yves Saint Laurent SAS
At Saint Laurent, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and individuality. Located in the prestigious Harrods, our team enjoys unparalleled opportunities for personal and professional growth within the luxury fashion sector, alongside competitive benefits and a commitment to diversity and inclusion. Join us to be part of a dynamic environment where your passion for fashion can flourish and make a meaningful impact on our clients' experiences.
